Customer Service Assistant

Charles River Laboratories; Dublin; On-site; EUR 29,000 - 42,000; Full time

Job summary

Charles River Laboratories in Dublin is seeking a Customer Service Assistant to support the Laboratory Services billing team on a fixed-term contract of six months. You will process invoicing orders, collaborate with stakeholders, issue credit notes, and maintain accurate documents.

Strong English communication and attention to detail are essential; knowledge of SAP and a related degree will help. The role also involves facilitating customer account openings via the Web portal and providing

Qualifications

• Bachelor degree in International Trade or equivalent professional experience.
• Established track record in a similar position, ideally involving SAP.
• Fluent in English; French or another European language is advantageous.
• Excellent organizational skills and customer service orientation.

Responsibilities

• Processing of invoicing orders for laboratory services.
• Collaborate with stakeholders to identify what needs to be invoiced.
• Produce credit notes and necessary adjustments to invoices.
• Fill, file and archive documents according to procedures.
• Collect and process customer requests and anticipate needs.
• Interface with customers, sales and departments concerned.
• Initiate customer account opening requests and web portal openings.
• Maintain a close relationship with customers and support unpaid invoice collection.

Skills

Customer service

Communication

English language

French language

Education

Bachelor's degree in International Trade

Tools

SAP

Job description

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Overview

We are presently hiring for our Microbial team in Dublin for a Customer Service Assistant for a fixed-term contract with a currently estimated duration of 6 months, which subject to review may be extended.

Collaborative team player with engaging personality and strong administrative skills and excellent attention to detail is required to support our Laboratory Services billing team.

Job Description

Effectively provide efficient administrative management, follow-up and invoicing of service orders:

• Processing of invoicing orders for laboratory services
• Pro actively collaborate and communicate with stakeholders and departments to identify what needs to be invoiced
• Produce credit notes and necessary adjustments to invoices
• Fill, file and archive documents according to applicable procedures

Client Relationship Management and Engagement

• Collect and process customer requests and anticipate customer needs
• Ensure the interface with customers, sales and the various departments concerned
• Initiate customer account opening requests
• Ensure the opening of accounts via the Web portal and provide professional support
• Participate in maintaining and improving the company's image by developing a close relationship with the customer
• Organise the collection of unpaid invoices according to the procedures in place

Qualifications

• Bachelor degree in International Trade or equivalent professional experience
• Established track record of profressional experience in a similar position, ideally involving the use of SAP software
• Professionally fluent in English, with French and or additional European language being advantageous
• Excellent organisational skills, rigor, a sense of customer service and interpersonal skills

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterzation, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in the last five years.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.

236910