Customer Service Advisor 35 hours per week

AXA Group; Athlone; On-site; EUR 29,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Annual bonus

Pension plan

Life assurance

Health care subsidy

Paid leave (22–27 days)

Job summary

AXA Partners in Athlone is recruiting a full-time Customer Service Advisor to assist customers during emergencies and coordinate with a trusted network of suppliers across Ireland, the UK and beyond.

Training is on-site in Athlone 9am–5pm for ~4 weeks, with a guaranteed 35-hour week between 7am and 10pm and a future move to a hybrid model. The start is likely 28 September 2026.

Qualifications

• Proven customer service experience (full-time role).
• Excellent spoken and written English communications.
• Ability to handle challenging situations with empathy and professionalism.

Responsibilities

• Provide advice to customers and partners during emergencies and services.
• Coordinate with network of suppliers and contractors across Ireland, the UK, and internationally.
• Communicate clearly and empathetically with customers and partners.
• Ensure operations run smoothly and in line with safety standards.
• Keep detailed case records and follow up for customer satisfaction.

Skills

Customer service

Telephone manner

Written communication

Verbal communication

English proficiency

Conflict management

Under pressure

Time management

Teamwork

Flexibility

Delivery of results

Job description

Join Our Team as a Customer Service Advisor!

Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated full time Customer Service Advisors to provideadvice to customers and /partners in the provision of emergency vehicle/homeassistanceservices,supporting customers across Ireland, the UK, and beyond.

At AXA Assistance, we’re committed to being there for our customers whenever they need us - every day of the week. That’s why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer;

• A predictable, set roster so you’ll always know your schedule in advance
• 35 hours per week, operating between the hours 7am and 10pm, with shifts spread across the week, including every second weekend
• After completing your training and gaining confidence in your role, there’s an exciting opportunity to work in a hybrid model, combining office and remote work
• Approximate start date is likely to be 28th of September 2026
• Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks

What you’ll be doing:

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations
• Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service
• Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence
• Manage operations efficiently, ensuring compliance with safety standards and regulations
• Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement

What you’ll bring:

• Excellent customer service skills
• Excellent telephone manner
• Appropriate qualifications / accreditations (where necessary)
• Excellent written and verbal communication skills
• Proficiency in EnglishWillingness to take initiative to solve problems
• A proven ability to manage conflict and difficult customers
• The ability to work under pressure and to customer deadlines
• Excellent organisational and time management skills
• Be a team worker
• Flexibility
• The ability to get things done / deliver results to agreed customer standards

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive salary plus shift allowance (hourly rate of €15.71 plus any applicable shift allowance)
• Annual company & performance based bonus
• Group Personal Pension Plan
• Life assurance
• Health Care Subsidy
• 22 days annual leave, rising to 27 days with service
• AXA Employee Discounts
• Education Support and learning opportunities

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [e-mail]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector‑leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)