Customer Service Administrator - 10 month contract

Zurich Insurance; Dublin; On-site; EUR 28,000 - 35,000; Full time

Job summary

Zurich Insurance in Dublin is seeking a Customer Services Administrator to handle client inquiries, policy requests, and life-cycle processing across Corporate and Individual Pensions, Investments & Protection Plans. The role offers initial office-based work with later hybrid flexibility.

The successful candidate will excel in customer-facing communication and team collaboration, with a focus on accuracy and compliance within a dynamic life insurance environment.

Qualifications

• Excellent interpersonal and communication skills, especially on the phone.
• Ability to work in a dynamic team environment.
• Well organized, results-driven and capable of meeting tight deadlines.
• Good working knowledge of Outlook, Microsoft Word, Excel.
• Third level qualification in a relevant area.
• Willing to undertake a professional qualification meeting Central Bank Minimum Competency Requirements.
• Previous experience in a customer-facing role is advantageous.

Responsibilities

• Ensuring that our customers come first is a key responsibility of the role
• Dealing with clients/members and brokers/employers and other stakeholders over the phone
• Processing a number of client/member requests through the new business stage/life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures
• Complaints handling
• Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work

Skills

Interpersonal skills

Phone communication

Team player

Organised

Outlook

Microsoft Word

Excel

Third Level Qualification

Professional qualification

Customer facing experience

Education

Third Level Qualification in relevant area

Tools

Outlook

Microsoft Word

Excel

Job description

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Customer Service Administrator - 10 month contract

85365

Customer Services Administrator – 10 month contract

Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills.

Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.

Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please talk to us at interview about the flexibility you may need.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As an Customer Services Administrator your main responsibilities will include, but not necessarily be limited to, the following:

• Ensuring that our customers come first is a key responsibility of the role
• Dealing with clients/members and brokers/employers and other stakeholders over the phone
• Processing a number of client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures
• Complaints handling
• Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work

Your Skills and Experience

As an Customer Services Administrator your skills and qualifications will include:

• Has excellent inter-personal and communication skills, particularly on the phone
• Ability to work in a dynamic team environment
• Be well organized, results driven and capable of working to tight deadlines
• Good working knowledge of Outlook, Microsoft Word, Excel
• Third Level Qualification in relevant area ++TBC++
• Is willing to undertake relevant professional qualification that meets Central Bank Minimum Competency Requirements.
• Previous experience in a customer facing role and advantage

Additional Information

Primary work location is Blackrock. Position is Dublin-based. The work is office based for at least the first four to six months.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development.

As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture.

Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!