Customer Relations Officer: Registration and Compliance, Ref No. WCMD 61/2026

Western Cape Government; Athlone; On-site; EUR 18,000 - 22,000; Full time

Job summary

The Western Cape Mobility Department is seeking a Customer Relations Officer: Registration and Compliance to render customer relations support at the Vangate office in Athlone. The ideal candidate holds at least a National Diploma/B-Degree or higher in a related field and has 1 year of administrative experience.

This permanent role offers a structured environment and opportunities to engage with regulatory frameworks.

Qualifications

• An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher) in customer/service related fields.
• A minimum of 1 year relevant administrative support experience.

Responsibilities

• Render assistance with the handling of enquiries.
• Client service and application administration.
• Business process improvement and operational support.
• Render administrative support services.

Skills

Customer service

Enquiries handling

Communication

Project management

Finance & accounting

Statistical analysis

Legal administration

Customer care

Education

National Diploma/B-Degree or higher

Tools

Computer systems

Job description

Customer Relations Officer: Registration and Compliance, Ref No. WCMD 61/2026

Details

Closing Date 2026/11/09

Reference Number WCG260930-11

Tracking Number WCMD 61/2026

Job Title Customer Relations Officer: Registration and Compliance, Ref No. WCMD 61/2026

Department Western Cape Mobility Department

Salary level 7

Enquiries Ms J Ndlovu @ [phone]

Job Type Permanent

Location - Country South Africa

Location - Province Western Cape

Location - Town / City Vangate Office (Athlone)

Job Purpose

The Western Cape Mobility Department has an opportunity for a suitably qualified and competent individual to render customer relations support service to the Sub-Directorate Registration and Compliance. These posts are based in Vangate, Athlone.

An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6 in customer / client services or customer/client care or related fields. A minimum of 1–year relevant administrative support experience.

Recommendation

None.

Key Performance Areas

• Render assistance with the handling of enquiries
• Client Service and Application Administration
• Business Process Improvement and Operational Support
• Render administrative support services

mplement legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the Public Service Act, 1994, as amended (Act No. 103 of 1994); administer the Public Service Regulations, 2016; administer the National Land Transport Act (Act No. 5 of 2009); administer the Road Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996); administer the National Land Transport Regulations, 2009; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements; process applications for operating licences; manage the functions, activities, processes and procedures of a Walk-In-Centre; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate;

Skills

• perform numeracy and literacy functions
• use computer systems effectively
• communicate effectively in the required language
• manage projects
• perform accounting, finance and audit functions
• conduct economic, financial and statistical analysis
• perform legal administration
• provide customer and client care

Other

• compile and present reports
• solve problems
• communicate effectively
• plan and organise activities
• conduct research
• work effectively under pressure
• work irregular hours when required
• meet tight deadlines

Remuneration

• R 338 106- R 398 277 per annum (Salary level 7)

Note on remuneration: In addition, service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc.) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes

Shortlisted candidates will be required to attend interviews on a date and time determined by the department and will be required to submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the WCG and prior to the interview date. Failure to provide the required duly completed and signed vetting and supporting documentation within the prescribed timeframe, without reasonable justification, may result in the shortlisted candidate not being considered further in the current recruitment and selection process.

All shortlisted candidates shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

1,098,195

This project is an initiative of the Western Cape Government.