Customer Onboarding and Solutions Lead

Mastercard; Ireland; On-site; EUR 90,000 - 130,000; Full time

Job summary

Mastercard is seeking a senior professional to lead technical solution design for Emerging Data Signals. You will drive customer onboarding, implement solutions, and ensure alignment with Mastercard standards.

The role requires mentoring junior staff and coordinating across engineering, product, and commercial teams. Ideal candidates will have strong software architecture capabilities, hands-on experience with modern web tech (React, Node.js, NPM, Webpack), and proven ability to bridge business

Qualifications

• Experience leading customer implementations.
• Strong written and verbal communication skills.
• Experience in payments, commerce, or financial services is desirable.
• Ability to bridge business and technical discussions.
• Experience creating repeatable processes, standards and documentation.

Responsibilities

• Lead technical solution design and architecture discussions with customers.
• Drive customer onboarding, implementation, and ongoing support activities.
• Ensure solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborate with business and technology stakeholders to identify opportunities and define solution scope.
• Establish and maintain high-quality technical documentation throughout the delivery lifecycle.
• Coordinate execution across commercial, product, and engineering teams.
• Mentoring and developing junior team members.

Skills

Solution design

Customer onboarding

Governance & standards

Stakeholder management

Documentation

Mentoring

Cross-functional collaboration

Software architecture

Java

Object-oriented design

React

Node.js

NPM

Webpack

APIs integration

SDKs integration

Tools

React

Node.js

NPM

Webpack

Job description

Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space

The successful candidate would be responsible for:

• Leading technical solution design and architecture discussions with customers
• Driving customer onboarding, implementation, and ongoing support activities
• Ensuring solutions comply with Mastercard standards, best practices, and governance processes
• Collaborating with business and technology stakeholders to identify opportunities and define solution scope
• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle
• Coordinating execution across commercial, product, and engineering teams
• Mentoring and developing junior team members

Alignment with Mastercard values and collaborative cultureCoaching and mentoring capabilitiesProven experience leading customer implementationsHighly driven with a pragmatic approach to executionAbility to bridge business and technical discussionsPayments, commerce, or financial services experience is highly desirableExperience creating repeatable processes, standards, and documentationStrong problem-solving mindsetExcellent verbal and written communication skillsCustomer-focused and implementation-orientedStrong stakeholder management and cross-functional collaboration skillsStrong software architecture and solution design capabilitiesUnderstanding of modern web technologies such as React, Node.js, NPM, or WebpackExperience integrating APIs and SDKs into customer solutionsStrong Java development and object-oriented design expertise