Customer Graduate Programme - Tesco Ireland

Tesco Ireland; Dún Laoghaire; Hybrid; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Subsidised restaurant

Job summary

Tesco Ireland is offering a Customer Graduate Programme with two placements: Stretch and Core, broadening commercial understanding and building expertise in customer functions. You'll rotate through areas like Customer Insight, Clubcard, Customer Experience, Strategy, Digital Journeys, and engagement, working with cross-functional teams to analyse feedback and drive improvements.

The program runs 18 months with workshops, development sessions, store visits, mentoring, and networking; salary is

Qualifications

• Interest in customers, marketing, brands and understanding what drives customer behaviour.
• Strong communication and interpersonal skills.
• Collaborative mindset with ability to manage priorities and meet deadlines.
• Analytical mindset with interest in using data and insights for decisions.

Responsibilities

• Work with cross-functional teams to understand customer needs and feedback.
• Analyse customer data and identify opportunities for improvement.
• Help deliver initiatives that enhance the overall customer experience.

Skills

Customer insights

Analytics

Clubcard & loyalty

Customer experience

Strategy & planning

Digital customer journeys

Customer communications

Market research

Customer-focused innovation

Tools

Cross-functional teamwork

Job description

The Customer Graduate Programme includes two placements:

• Stretch Placement: A role outside your academic background that broadens your commercial understanding and develops new skills
• Core Placement: A role aligned to your interests within the Customer function, allowing you to build expertise and make a meaningful impact

Throughout the programme, you'll gain exposure to a variety of customer‑focused areas, including:

• Customer Insight and Analytics
• Clubcard and Loyalty Programmes
• Customer Experience and Service Improvement
• Customer Strategy and Planning
• Digital Customer Journeys
• Customer Communications and Engagement
• Market Research and Customer Trends
• Customer‑Focused Innovation Projects

You'll work with cross‑functional teams to understand customer needs, analyse customer feedback and data, identify opportunities for improvement, and help deliver initiatives that enhance the overall customer experience.

By the end of the programme, you'll have developed a deep understanding of how customer‑led decisions drive business growth, build loyalty, and support Tesco’s purpose of serving customers, communities, and the planet a little better every day.

Salary: €35,000

Programme start date: 6 September 2027

Alongside your day‑to‑day responsibilities, you'll take part in a structured 18‑month development programme that includes:

• Upskilling workshops focused on customer insight, retail operations, and business strategy
• Personal development sessions to build confidence, communication, and leadership skills
• Store visits and customer immersion experiences to understand our customers firsthand
• Networking opportunities with graduates and leaders across the business
• Mentoring and coaching from experienced colleagues who will support your development throughout the programme

At Tesco, graduates are given meaningful responsibility from the start, supported by a strong network of colleagues who are committed to helping you succeed. A genuine curiosity and desire to learn, develop and grow both personally and professionally. An interest in customers, marketing, brands and understanding what drives customer behaviour. A positive and adaptable mindset, with the ability to embrace change and approach challenges as opportunities. Strong communication and interpersonal skills, with the confidence to share ideas and ask questions. A collaborative approach and a willingness to work effectively as part of a team. Good organisational skills and the ability to manage priorities and meet deadlines. Strong analytical and problem‑solving skills, with an interest in using data and insights to support decision‑making. A strong team spirit, supporting colleagues and contributing to a positive working environment.

Our core purpose, "Serving our customers, communities and planet a little better every day" means we always keep customers at the heart of what we do, while also reflecting our responsibilities to the communities we serve and to society more broadly.

Everyone’s Welcome.

Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.

We treat people how they want to be treated.

We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Our office is based in Dun Laoghaire, Co. Dublin and Tesco has embraced hybrid working. We have open plan offices and informal breakout spaces so teams can collaborate together. We've a subsidised colleague restaurant for all breakfast, lunch and snack requirements. At the weekly "Team 5" update you'll get to hear about exciting events happening across our stores and any important business updates. We have stunning views of Dublin Bay from our office and are ideally located next to public transport options and lots of handy amenities in the local area.