Customer Graduate Programme - Tesco Ireland

Tesco; Dublin; Hybrid; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Subsidised restaurant

Job summary

Tesco Ireland invites applications for its Customer Graduate Programme. It features two placements—Stretch and Core—designed to broaden commercial understanding and build customer expertise.

You will work with cross-functional teams to understand needs, analyse feedback, and contribute to key business priorities. Starting 6 September 2027, the 18-month development plan includes workshops, mentoring, store visits, and networking with graduates and leaders.

Qualifications

• Genuine curiosity to learn and grow in a customer-centric business.
• Interest in customers, brands and what drives shopper behaviour.
• Strong communication and interpersonal skills for teamwork.

Responsibilities

• Collaborate with cross-functional teams to understand customer needs.
• Analyse feedback and data to identify improvement opportunities.
• Help deliver initiatives that enhance the customer experience.

Skills

Curiosity to learn

Customer focus

Marketing interest

Team collaboration

Communication skills

Adaptability

Analytical mindset

Job description

The Customer Graduate Programme includes two placements: Stretch Placement: A role outside your academic background that broadens your commercial understanding and develops new skills. Core Placement: A role aligned to your interests within the Customer function, allowing you to build expertise and make a meaningful impact. Each placement is structured around clear objectives and measurable outcomes, ensuring you can track your development while contributing to key business priorities.

Throughout the programme, you'll gain exposure to a variety of customer-focused areas, including:

• Customer Insight and Analytics
• Clubcard and Loyalty Programmes
• Customer Experience and Service Improvement
• Customer Strategy and Planning
• Digital Customer Journeys
• Customer Communications and Engagement
• Market Research and Customer Trends
• Customer-Focused Innovation Projects

You’ll work with cross-functional teams to understand customer needs, analyse customer feedback and data, identify opportunities for improvement, and help deliver initiatives that enhance the overall customer experience.

By the end of the programme, you'll have developed a deep understanding of how customer-led decisions drive business growth, build loyalty, and support Tesco’s purpose of serving customers, communities, and the planet a little better every day.

Salary: €35,000

Programme start date: 6 September 2027

Alongside your day-to-day responsibilities, you’ll take part in a structured 18-month development programme that includes:

• Upskilling workshops focused on customer insight, retail operations, and business strategy
• Personal development sessions to build confidence, communication, and leadership skills
• Store visits and customer immersion experiences to understand our customers firsthand
• Networking opportunities with graduates and leaders across the business
• Mentoring and coaching from experienced colleagues who will support your development throughout the programme

At Tesco, graduates are given meaningful responsibility from the start, supported by a strong network of colleagues who are committed to helping you succeed.

Key attributes and skills

• A genuine curiosity and desire to learn, develop and grow both personally and professionally.
• An interest in customers, marketing, brands and understanding what drives customer behaviour.
• A positive and adaptable mindset, with the ability to embrace change and approach challenges as opportunities.
• Strong communication and interpersonal skills, with the confidence to share ideas and ask questions.
• A collaborative approach and a willingness to work effectively as part of a team.
• Good organisational skills and the ability to manage priorities and meet deadlines.
• Strong analytical and problem-solving skills, with an interest in using data and insights to support decision-making.
• A strong team spirit, supporting colleagues and contributing to a positive working environment.

Our core purpose, "Serving our customers, communities and planet a little better every day" means we always keep customers at the heart of what we do, while also reflecting our responsibilities to the communities we serve and to society more broadly.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fair and with respect; by valuing individuality and uniqueness we create a sense of belonging.

Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who In turn help to build the success of our business and reflect that diversity of the communities we serve.

Our office is based in Dun Laoghaire, Co. Dublin and Tesco has embraced hybrid working. We have open plan offices and informal breakout spaces so teams can collaborate together. We’ve a subsidised colleague restaurant for all breakfast, lunch and snack requirements. At the weekly “Team 5” update you’ll get to hear about exciting events happening across our stores and important business updates. We have stunning views of Dublin Bay from our office and are ideally located next to public transport options and lots of handy amenities in the local area.