Customer Experience Designer

Musgrave; Cork; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Work Smart hybrid

Job summary

Musgrave in Cork is seeking an experienced Experience Designer to join the Customer Experience and Proposition team. You will design end-to-end customer experiences for B2C and B2B platforms, coordinating projects and driving insights from research.

Reporting to the CX & Proposition Manager, you will work with data analytics colleagues and project managers to shape service and product transformation across Musgrave brands, with on-the-job training and a fast-paced, collaborative environment.

Qualifications

• Third level degree in Marketing, Business, Innovation or Design where user understanding is key.
• 1+ year hands-on Service Design/Design thinking, Insights, Innovation or UX experience helpful but trainable.
• Strong project management skills including problem-solving abilities.
• Solid grasp of planning and conducting user research.
• Experience designing and facilitating workshops (remote/in person) helpful, with training provided.
• Outgoing, comfortable talking to people and presenting.
• Excellent communications skills including verbal and written, change management, stakeholder management.
• Ability to thrive in a fast-paced, results-driven organisation with a passion for innovation and customer experiences.

Responsibilities

• Work with a multidisciplinary team as a hands-on Experience Designer to visualize, articulate, and solve problems based on evidence.
• Influence and shape stakeholder objectives, supporting a future vision and priorities for service and product transformation.
• Conduct research across methods to frame problems, identify bias, and distill findings into key insights.
• Present research and project findings clearly with actionable recommendations.
• Bring fresh thinking through innovation and ideation techniques, collaborating with internal and external stakeholders.

Skills

Service Design

UX / Design Thinking

Project Management

User Research

Workshop Facilitation

Communication

Presentation

Stakeholder Management

Education

Degree in Marketing/Business/Innovation/Design

Job description

Location: Cork

Contract: 12 Months

Join Musgrave – A Legacy of Innovation, Community, and Excellence

Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an opportunity for an Experience Designer to join Customer Experience and Proposition team.

Our strategy is to grow a world class food and beverage business that delivers market leading customer experiences every day. The Experience Designer has a key contributor role within the Insight and Innovation Department. The Experience Designer works alongside Consumer Insights within the Department as well as Project/Product Managers in other Divisions to design end-to -end customer experiences that drive incremental revenue, deliver margin and increase customer engagement. These projects may be new innovations and propositions or may relate to improving upon existing products and services within the Musgrave ecosystem. They will cover B2C (SuperValu, Centra and other brands) or B2B (Musgrave Marketplace, Suppliers’ services), along with relevant internal and retailer facing projects.

This job requires strong project management skills to coordinate projects processes, resources and documents. They will also need good listening skills in order to understand end user needs and be comfortable taking information from research and distilling it down into key insights. This person will have a pragmatic and curious mindset, constantly seeking to find a better way. They will be willing and able to think outside of box to both stretch ideas and their own expertise. They will be comfortable working in a fast-paced, outgoing environment where the focus is on tacking complex problems, envisioning the future and early-stage ideation.

Reporting to the Customer Experience & Proposition Manager they will be responsible for:

• Working with a multidisciplinary team as a hands-on experience designer. Visualise, articulate, and solve problems and concepts, and make disciplined decisions based on available evidence.
• Influencing and shaping stakeholder objectives. Working with project owners to support a future vision and priorities for service and product transformation.
• Conducting research across the various forms to frame problems/goals, learn ‘why’, identify bias, and oversee process with an informed point of view adhering to your findings. Includes collaborating with our colleagues in charge of data analytics and quantitative research.
• Effectively present research/project findings using diverse set of methods in an engaging and inspiring way and with very clear actions and recommendations based on the learnings.
• Bringing fresh thinking to all our projects by using innovation and ideation techniques collaborating with key players internally and externally.
• Coordinate projects’ internal process including purchase orders administration, recruiting requests, project files management, incentives ordering, etc.
• Facilitate innovation workshops with various parts of the business as needed.
• Support the promotion the Service Design/Design Thinking methodology into areas of Musgrave where it doesn’t exist and upskilling relevant people in the business to become more customer centric and innovative.
• Constantly self-upskilling in the area of innovation/Service Design to lead the way in new approaches in the Insight & Innovation Department and Musgrave and be seen to be a true world-class leader of Experience Design.

What we are looking for:

• A third level Degree ideally in Marketing, Business, Innovation or Design or some related discipline where user understanding is key
• 1 or more years of hands-on Service Design/Design thinking, Insights, Innovation or UX experience would be helpful, but not specifically necessary as there will be on the job training and coaching.
• Strong project management skills including problem-solving abilities.
• A solid grasp of planning and conducting user research
• Designing and facilitating (remote/in person) workshops for brainstorming, ideation, synthesis and mapping would be helpful however again there will be training in this
• Outgoing, comfortable talking to people and presenting.
• Excellent communications skills including verbal and written, change management skills, ability to manage multiple stakeholders.
• Ability to thrive in a fast-paced dynamic results driven organisation.
• A passion for Innovation and consumer truths and excellent customer experiences

Why Musgrave:

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus: Be part of a company that values forward-thinking solutions

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.