Customer-Driven Retail Duty Manager (Food Service)

Monread Fare; Naas; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

60% Staff Discount

Peer Awards Scheme

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportuni

Bike to Work Scheme

Job summary

Monread Fare is seeking a Retail Duty Manager in Food Service to lead a positive team and deliver an exceptional guest experience. The role requires flexibility across weekdays, weekends, and a range of early and late shifts, within a welcoming store environment.

Reporting to the Site Operations Manager, you will supervise the Fresh Food Department, uphold hygiene and safety standards, manage staff rosters, and ensure smooth daily operations while maintaining high service levels for customers.

Qualifications

• Experience supervising a food service team.
• Strong customer service orientation.
• Ability to lead by example and train staff.

Responsibilities

• Greet guests in a warm, courteous manner at all times and address queries efficiently.
• Supervise daily operation of the Fresh Food Department areas, ensuring adequate staffing and SOP adherence.
• Ensure service logs, contractor access permissions and site paperwork are in place.
• Liaise with Departmental Manager/Site Management on operational issues.
• Maintain high hygiene standards with a strict cleaning schedule and monitoring.
• Monitor equipment, prevent misuse, and respond to issues promptly.
• Supervise staff rosters and ensure full, clean, tidy uniforms per company standards.
• Record lateness/sickness and report to the relevant manager.
• Ensure departments operate according to official opening hours and assist with duties as directed.

Skills

Staff management

Customer service

Team leadership

Communication

Tools

POS systems

Job description

Monread Fare is seeking a Retail Duty Manager in Food Service to lead a positive team and deliver an exceptional guest experience. The role requires flexibility across weekdays, weekends, and a range of early and late shifts, within a welcoming store environment.

Reporting to the Site Operations Manager, you will supervise the Fresh Food Department, uphold hygiene and safety standards, manage staff rosters, and ensure smooth daily operations while maintaining high service levels for customers.