Retail Duty Manager

M3 Mulhuddart Services; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

60% Staff Discount

Peer Awards Scheme

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportuni

Job summary

M3 Mulhuddart Services are seeking a fully flexible, full-time Retail Duty Manager in M3 Mulhuddart. You will lead by example, deliver excellent customer service, and help create a welcoming atmosphere for all customers.

You will manage staff, standards, and daily operations with a hands-on approach in a fast-paced retail environment. The ideal candidate will be assertive, proactive, and capable of balancing multiple tasks while driving sales targets and ensuring customer satisfaction across all

Qualifications

• Experience in managing staff and leading by example.
• Ability to deliver excellent customer service.
• Strong collaboration with stakeholders.
• Ability to work in a fast-paced environment.

Responsibilities

• Managing and motivating staff throughout the site and delegating duties when needed.
• Implement company operating standards on a daily basis.
• Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach.
• Ensure a high standard of service is delivered at all times
• Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary.
• Ensuring that all tills have sufficient change and comply to cash holding policies.
• To be responsible for the processing of a coin order.
• To oversee the till reconciliation for all the different departments.
• To be responsible for the balancing of supervisor safe on a daily basis.
• To do regular walks of the site both inside and outside.
• To report any issues relating to the store equipment, I.E. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. etc.
• Ensure all staff dress and appearance is according to company policy
• Ensure all drive offs, "did not collects (DNCs) are reported according to store procedures."
• Ensure all staff under your supervision get their required breaks.
• Be vigilant when on the shop floor; watch out for any potential theft of stock.
• Ensuring all staff members adhere to all regulation and legislation in place on site

Skills

Leadership

Customer service

Team management

Decision making

Communication

Job description

We are currently recruiting for a fully flexible full time Retail Duty Manager in M3 Mulhuddart. As a Retail Duty Manager / Site supervisor you must be confident, self‑motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers.

Employee Benefits

• 60% Staff Discount
• Peer Awards Scheme
• Employee Referral Scheme
• Free On‑site staff parking
• Excellent Career Progression Opportunities
• Bike to Work Scheme

Key Responsibilities

• Managing and motivating staff throughout the site and delegating duties when needed.
• Implement company operating standards on a daily basis.
• Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach.
• Ensure a high standard of service is delivered at all times
• Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary.
• Ensuring that all tills have sufficient change and comply too cash holding policies.
• To be responsible for the processing of a coin order.
• To oversee the till reconciliation for all the different departments.
• To be responsible for the balancing of supervisor safe on a daily basis.
• To do regular walks of the site both inside and outside.
• To report any issues relating to the store equipment, I.E. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. etc.
• Ensure all staff dress and appearance is according to company policy
• Ensure all drive offs, "did not collects (DNCs) are reported according to store procedures."
• Ensure all staff under your supervision get their required breaks.
• Be vigilant when on the shop floor; watch out for any potential theft of stock.
• Ensuring all staff members adhere to all regulation and legislation in place on site

The Ideal Candidate will be

• Assertive & authoritative whilst also courteous & respectful
• Understand how to collaborate with various stakeholders
• Diplomatic
• Ability to take control of situations and address them in a calm and professional manner
• Can work in a fast-paced environment
• Good/quick decision maker
• Structured and demonstrates the ability to plan ahead
• Experienced in people management
• Experienced in successfully achieving sales targets and KPI's which have been set out by the Management
• A customer focused manager who can build a quality and loyal customer base
• Excellent verbal and written communication skills
• We do not require the assistance of recruitment agencies at this time***