Customer Delivery Representative

Rentokil Initial Careers; Carrigaline; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Company vehicle & fuel card

Long service awards

Uniforms and equipment

Career progression opportunities

4 weeks annual leave (5 weeks after)

Job summary

Rentokil Initial Careers is seeking a Service Driver/Customer Delivery Representative in Carrigaline, Co. Cork. You will start and end your day at home, delivering and servicing a cross-section of customers, with opportunities to up-sell where appropriate.

You will use problem-solving to determine efficient solutions, install or exchange units, and ensure excellent service at all times. A full driving license is essential, and a positive, proactive attitude is required.

Qualifications

• Must hold a full Irish/EU driving license with clean record (≤6 points).
• Ability to plan and prioritise workload to meet deadlines.
• Excellent written and verbal communication skills.
• Strong commitment to delivering outstanding customer service.

Responsibilities

• Drive and deliver all customer service requests professionally.
• Provide regular updates to service management on requests.
• Ensure stock and services are suitable for customers.
• Contribute to route solutions for new requirements.
• Adhere to Health & Safety policies.
• Meet or exceed customers' expectations.

Skills

Full Irish/EU Driving Licence

Work under deadlines

Excellent communication

Customer service mindset

Attention to detail

Initiative / can-do attitude

Job description

Position: Service Driver/ Customer Delivery Representative

Location: Carrigaline, Co. Cork.

Contract: Permanent, Full Time

Salary: €29,350 starting salary with OTE of €32,500

A day in the life of an Initial Customer Delivery Representative:

Your working day starts at home, and finishes at home. Every day you will be required to service a cross section of customers where you will be expected to use your problem solving skills to determine the most effective solution. Also to carry out services as required at customer sites, install, fit, collect and exchange units/products thereby ensuring excellent service at all times and where appropriate, identify opportunities for additional sales and meet company performance targets.

Essential Duties & Responsibilities

• Drive and deliver all customer service requests in a professional and appropriate manner
• Provide regular updates and feedback to service management of customer service requests and other related information to ensure customer service expectations are achieved
• Ensure all stock and services supplied to the customer are suitable and appropriate
• Contribute to route solutions for new customer service requirements
• Adhere to company Health and Safety policies
• Ensure the customers' expectations are always met or exceeded

Requirements

• A full clean Irish/ EU Driving License with no more than 6 points
• Ability to work and prioritise workload within deadlines
• Excellent communication skills both written and verbal
• Strong commitment to delivering excellent customer service
• Good eye for detail with a high level of accuracy
• Ability to use own initiative and have a positive 'can do' attitude

Benefits

• A competitive salary package
• Company Vehicle & fuel card
• Long Service Awards
• Uniforms and Equipment
• Progression Opportunities
• 4 weeks annual leave increasing to 5 weeks
• Additional variable pay opportunity through the introduction of new business
• On call allowance
• Access to Company pension
• Refer a Friend bonus
• Trustpilot reward
• Employee Assistance Programme
• Cycle to Work Scheme
• Life Assurance

A Company Putting "People First"

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here