Customer Claims & Funding Specialist

CMS Distribution; Kiltimagh; Remote; EUR 32,000 - 42,000; Full time

Job summary

CMS Distribution is seeking a Customer Claims Officer in Ireland to manage claims and funding workflows, ensuring timely processing and adherence to procedures. You will coordinate with customers, vendors, and internal teams to drive accuracy and efficiency.

Responsibilities include claims submission, vendor communications, debt monitoring and month-end data preparation, with focus on data integrity and process documentation.

Qualifications

• Experience in fast-paced administrative or accounts roles.
• Proficient in Microsoft Excel and MS Office.
• Experience with SAP is highly desirable.

Responsibilities

• Oversee and prioritise daily requests within the Customer Claims Helpdesk, ensuring timely routing, follow-up and progression against SLA targets.
• Take ownership of advancing claims and funding tasks through each workflow stage, ensuring documentation, approvals and system updates are completed correctly.
• Maintain the Customer Funding workflow in Pipefy with a proactive approach—identifying potential delays, missing information or risks and taking steps to resolve them.
• Prepare, validate and submit vendor claims with full accuracy and adherence to vendor requirements.
• Issue customer credit notes after completing detailed checks to ensure correct coding and compliance with approved funding.
• Maintain and update Customer Conditions in internal systems, ensuring data integrity and alignment with pricing and funding rules.
• Proactively monitor aged debt across assigned vendors, initiating follow-up actions and providing updates to the wider team.
• Conduct initial reviews of internal vendor ledgers, identifying discrepancies and working with relevant departments to coordinate corrective actions.
• Support month-end by preparing, validating and organising claim and funding data for reconciliation and financial posting.
• Analysing sales reports and customer claims, requiring strong analytical skills
• Act as a primary contact for vendors on claim, payment and documentation queries, ensuring timely, accurate and professional communication.
• Collaborate closely with Sales, Finance, Commercial and Credit Control to progress and resolve complex funding or claim-related issues.
• Provide clear, proactive updates to internal stakeholders on claim progress, risks, overdue items and actions required.
• Contribute to updating and maintaining process documentation and workflow guides to support consistency and accuracy.
• Support onboarding and training activities by demonstrating processes, explaining system workflows and sharing best practices.
• Participate in team initiatives aimed at improving data quality, automation and operational efficiency, contributing ideas and feedback based on daily experience.

Skills

Communication skills

Multi-tasking

Teamwork

Problem solving

Time management

Numerical reasoning

Verbal communication

Written communication

MS Excel

Tools

SAP

Microsoft Excel

Job description

CMS Distribution is seeking a Customer Claims Officer in Ireland to manage claims and funding workflows, ensuring timely processing and adherence to procedures. You will coordinate with customers, vendors, and internal teams to drive accuracy and efficiency.

Responsibilities include claims submission, vendor communications, debt monitoring and month-end data preparation, with focus on data integrity and process documentation.