Customer Care Representative

Tesco Retail; Waterford; On-site; EUR 20,000 - 21,000; Full time

Job summary

Join our growing team at Tesco Ireland's Waterford Customer Engagement Centre. We are recruiting Customer Care Representatives, starting at €14.68 per hour, rising to €15.45 per hour after 6 months, based at Waterford.

You will manage inbound and outbound customer contact, respond to queries, log contact types and record interactions. Daily start and finish times vary to meet business needs, so flexibility is required.

Qualifications

• Leaving certificate or equivalent.
• Knowledge of customer service principles & practices.
• Team work & working on own initiative.
• IT literacy.

Responsibilities

• Resolving product and service problems by clarifying the customer's query and identifying and implementing a resolution
• Taking ownership of the issue and following through on commitments
• Recommending improvements based on customer needs analysis
• Participating in Every Day conversations with my manager
• Sharing my knowledge freely with others
• Supporting my colleagues to achieve team goals and objectives
• Delivering my own personal objectives
• Following our Business Code of Conduct and always acting with integrity and due diligence
• Continually developing my skills to be the best I can be in my role
• Looking for and raising opportunities to improve processes and practices in the business and embracing change
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Ensuring I understand our core purpose and the role I play in delivering this

Skills

Clear communication

Customer service

Responsibility

Adaptability

Education

Leaving certificate

Job description

Join our growing team at Tesco Ireland's new Waterford Customer Engagement Centre.

We are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate which is �14.68 per hour moving to �15.45 per hour after 6 months.

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Based at our Waterford Customer Engagement Centre,�the successful candidates will manage inbound and outbound contact from our customers by responding to and resolving queries, logging different contact types, and recording interactions.

You will use your skills and knowledge to deliver appropriate solutions and provide an effortless service to our customers.

Daily starting and finishing times will vary depending on the business need on an ongoing basis, so the element of flexibility is required.

• Resolving product and service problems by clarifying the customer's query and identifying and implementing a resolution
• Taking ownership of the issue and following through on commitments make
• Recommending improvements based on customer needs analysis
• Participating in Every Day conversations with my manager
• Sharing my knowledge freely with others
• Supporting my colleagues to achieve team goals and objectives
• Delivering my own personal objectives
• Following our Business Code of Conduct and always acting with integrity and due diligence
• Continually developing my.skills to be the best I can be in my role
• Looking for and raising opportunities to improve processes and practices in the business and embracing change
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Ensuring I understand our core purpose and the role I play in delivering this

Operational skills relevant for this job:

• Excellent communication skills (both verbal and written)
• Customer service orientation
• A responsible attitude
• Adaptability and flexibility

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Experience relevant for this job:

• Leaving certificate or equivalent required
• Knowledge of customer service principles & practices
• Team work & working on own initiative
• IT literacy