Customer Care Representative

Tesco Ireland; Munster; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Retirement savings plan

Life assurance

Annual bonus

Colleague Clubcard with 10% off

Job summary

Tesco Ireland in Waterford is hiring Customer Care Representatives for our Waterford Customer Engagement Centre. Successful candidates start at €14.68 per hour, moving to €15.45 per hour after six months, with a focus on delivering effortless service and resolving customer queries.

Based at the Waterford centre, you will handle inbound and outbound contacts, log interactions, and strive to improve processes while upholding Tesco values and the business code of conduct.

Qualifications

• Excellent communication skills, both verbal and written.
• Customer service orientation and a positive attitude.
• Ability to adapt and stay flexible in a changing environment.
• Leaving certificate or equivalent is required.
• IT literacy and working knowledge of basic software.

Responsibilities

• Resolve product/service problems by clarifying the customer's query and identifying a resolution.
• Take ownership of the issue and follow through on commitments.
• Log interactions and different contact types for accuracy.
• Recommend improvements based on customer needs analysis.
• Participate in everyday conversations with the manager and share knowledge.

Skills

Communication

Customer service

Adaptability

Responsibility

IT literacy

Education

Leaving certificate or equivalent

Job description

About the role

Join our growing team at Tesco Ireland's new Waterford Customer Engagement Centre.

We are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate which is €14.68 per hour moving to €15.45 per hour after 6 months.

Based at our Waterford Customer Engagement Centre, the successful candidates will manage inbound and outbound contact from our customers by responding to and resolving queries, logging different contact types, and recording interactions.

You will use your skills and knowledge to deliver appropriate solutions and provide an effortless service to our customers.

Daily starting and finishing times will vary depending on the business need on an ongoing basis, so the element of flexibility is required.

You will be responsible for

• Resolving product and service problems by clarifying the customer's query and identifying and implementing a resolution
• Taking ownership of the issue and following through on commitments make
• Recommending improvements based on customer needs analysis
• Participating in Every Day conversations with my manager
• Sharing my knowledge freely with others
• Supporting my colleagues to achieve team goals and objectives
• Delivering my own personal objectives
• Following our Business Code of Conduct and always acting with integrity and due diligence
• Continually developing my skills to be the best I can be in my role
• Looking for and raising opportunities to improve processes and practices in the business and embracing change
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Ensuring I understand our core purpose and the role I play in delivering this
  

You will need

Operational skills relevant for this job:

• Excellent communication skills (both verbal and written)
• Customer service orientation
• A responsible attitude
• Adaptability and flexibility

Experience relevant for this job:

• Leaving certificate or equivalent required
• Knowledge of customer service principles & practices
• Team work & working on own initiative
• IT literacy
  

Whats in it for you?

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Retirement Savings Plan
• Life Assurance Cover
• Annual Bonus
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco
• Annual leave
• Save As You Earn Scheme