Customer Care Foreperson

Glenveagh Properties PLC; Ireland; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Company Vehicle

Performance bonus

Health insurance

Job summary

Glenveagh Properties PLC is seeking a Customer Care Foreperson to lead on-site activities across residential projects in Ireland. You will manage day-to-day works, coordinate trades, and ensure timely delivery with a strong emphasis on quality and safety.

The role requires a degree or diploma in construction management or a related trade, plus substantial foreperson experience in residential builds. A company vehicle, health insurance, pension, and CPD support are offered.

Qualifications

• Degree or Higher Diploma in Construction Management or equivalent trade qualification.
• Significant experience in a similar foreperson role within residential construction.
• Excellent knowledge of trades, particularly carpentry, with up-to-date building regulations.

Responsibilities

• Attend various sites and carry out works as directed by the customer care team.
• Assist construction teams as needed to support homes and resources.
• Update the team on issues and information needs.
• Coordinate tasks across trades (carpentry, drylining, decoration, sealant, mastic, leak remediation, flooring).
• Liaise with stakeholders and provide a key point of contact for purchasers.
• Plan and allocate resources to meet deadlines while maintaining quality and safety standards.
• Ensure works comply with building regulations, health and safety, and environmental standards.
• Report weekly/monthly data to site teams and partners; maintain a professional company image.

Skills

Leadership

Teamwork

Communication

Health & Safety

Problem solving

Education

Degree or Higher Diploma in Construction Management

Trade qualification (carpentry or related)

Tools

Building regulations knowledge

Job description

At Glenveagh, we’re proud to build homes and support communities.

And we build strong teams that enable us to do that.

As the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career. We’re looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.

The Customer Care Foreperson is responsible for attending various sites and carrying out works set out by customer care team.

Key responsibilities and duties

• Ensure daywork sheets are completed with each customer on each day and signed off and send back to relevant customer care person
• Assisting construction teams from time to time if required to assist with homes needing to close and resource required
• Updating the team on any issues unable to do or if need further information
• Drylining, Decoration, Sealant, Mastic, Leak remedial works, Investigating issues before we assign to relevant contractor, Carpentry, Flooring, Mechanical (some elements)
• Liaise and communicate closely with the different stakeholders
• Provide key point of contact for purchasers
• Coordinate work from long term call backs
• Effective planning of tasks and efficiently organising resources in order to meet deadlines
• Ensure works are carried out in compliance with building regulations, health and safety and environmental standards and to a high quality
• Report weekly and monthly data and information to site teams, key stakeholders and partners
• Maintain a professional image for the company in all dealings with public and stakeholders
• Other ad hoc duties that the Company may require from time to time

• Degree / Higher Diploma qualification in Construction Management and/ or equivalent trade qualification desirable
• Significant experience in a similar position
• Excellent knowledge of trades, and in particular carpentry
• Background in residential construction
• Excellent working knowledge of latest building regulation and certification standards
• An ability to achieve demanding time and quality targets

Our Values

• Collaborative:Proven ability to work effectively within a team environment
• Customer Focused:Strong problem-solving skills with a customer-first mindset
• Safety First:Committed to maintaining a safe and inclusive working environment
• Can-Do:Proactive and solution-oriented mindset with a willingness to go the extra mile
• Innovative:Open to new technologies and methodologies to enhance efficiency and effectiveness

• Competitive salary in one of Ireland’s fastest growing PLCs with regular compensation reviews
• Company Vehicle
• Performance related bonus
• Comprehensive health insurance for you and your dependents
• Contributory pension scheme
• Tax saver travel and bike to work
• Paid volunteering days
• Continuous Professional development (CPD) programme & funding
• Employee Assistance Programme
• Long term illness cover
• Peace of mind with life assurance
• Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
• Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
• An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person
• Flexible working

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting [e-mail].

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