Customer Care Foreperson

Glenveagh Properties plc; Dublin; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Company Vehicle

Performance related bonus

Comprehensive health insurance

Contributory pension scheme

Paid volunteering days

Flexible working

Job summary

Glenveagh Properties plc in Dublin is looking for a Customer Care Foreperson to manage various customer care tasks across construction sites. This role involves coordinating work, ensuring compliance with building regulations, and liaising with multiple stakeholders.

The ideal candidate should have a degree or higher diploma in Construction Management, substantial experience in a similar role, and a strong background in residential construction. Glenveagh offers a comprehensive benefits package including competitive salary, health insurance, and professional development opportunities.

Qualifications

• Significant experience in a similar position.
• Background in residential construction.
• Knowledge of latest building regulations.

Responsibilities

• Complete daywork sheets with customers daily.
• Assist construction teams as needed.
• Update team on issues requiring further information.
• Carry out carpentry and other related works.
• Liaise with different stakeholders effectively.

Skills

Knowledge of trades, particularly carpentry

Strong problem-solving skills

Ability to work effectively within a team

Excellent communication skills

Education

Degree / Higher Diploma in Construction Management or related

Job description

At Glenveagh, we're proud to build homes and support communities.

And we build strong teams that enable us to do that.

As the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported and able to grow their career. We’re looking for people who want to play their part in delivering homes to individuals and families, all while availing of great benefits and the opportunity for long-term career development.

The Customer Care Foreperson is responsible for attending various sites and carrying out works set out by the customer care team.

Key Responsibilities And Duties

• Ensure daywork sheets are completed with each customer on each day and signed off and send back to relevant customer care person
• Assisting construction teams from time to time if required to assist with homes needing to close and resource required
• Updating the team on any issues unable to do or if need further information
• Drylining, Decoration, Sealant, Mastic, Leak remedial works, Investigating issues before we assign to relevant contractor, Carpentry, Flooring, Mechanical (some elements)
• Liaise and communicate closely with the different stakeholders
• Provide key point of contact for purchasers
• Coordinate work from long term call backs
• Effective planning of tasks and efficiently organising resources in order to meet deadlines
• Ensure works are carried out in compliance with building regulations, health and safety and environmental standards and to a high quality
• Report weekly and monthly data and information to site teams, key stakeholders and partners
• Maintain a professional image for the company in all dealings with public and stakeholders
• Other ad hoc duties that the Company may require from time to time

Requirements

• Degree / Higher Diploma qualification in Construction Management and/or equivalent trade qualification desirable
• Significant experience in a similar position
• Excellent knowledge of trades, and in particular carpentry
• Background in residential construction
• Excellent working knowledge of latest building regulation and certification standards
• An ability to achieve demanding time and quality targets

Our Values

• Collaborative: Proven ability to work effectively within a team environment
• Customer Focused: Strong problem-solving skills with a customer-first mindset
• Safety First: Committed to maintaining a safe and inclusive working environment
• Can-Do: Proactive and solution-oriented mindset with a willingness to go the extra mile
• Innovative: Open to new technologies and methodologies to enhance efficiency and effectiveness

Benefits

• Competitive salary in one of Ireland's fastest growing PLCs with regular compensation reviews
• Company Vehicle
• Performance related bonus
• Comprehensive health insurance for you and your dependents
• Contributory pension scheme
• Tax saver travel and bike to work
• Paid volunteering days
• Continuous Professional development (CPD) programme & funding
• Employee Assistance Programme
• Long term illness cover
• Peace of mind with life assurance
• Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
• Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
• An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person
• Flexible working

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting [e-mail].