Customer Care Advisor

Sedgwick; Cork; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (DUB

Discounted onsite Montessori (DUB 4)

EAP - Employee Assistance Programme

Health Insurance Scheme

Life Cover

PHI - Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick Ireland is seeking a Customer Care Advisor to assist customers with their insurance needs, handling inbound calls and emails, while promoting sales and renewals. The role requires attention to detail, strong communication, and a team‑driven approach.

The candidate will work in a pressurised environment, in a role that supports service levels and accurate information delivery, with opportunities for personal development and career growth within Sedgwick Ireland.

Qualifications

• APA qualification preferred.
• Excellent attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Decision‑making and numeric skills.
• Sales negotiation and administration skills are highly desirable.

Responsibilities

• Handle enquiries from customers via inbound calls and email.
• Respond to service requests within defined levels and guidelines.
• Provide accurate advice based on in-depth knowledge of Sedgwick’s services.
• Meet and aim to exceed individual and team targets.
• Resolve queries on first contact where possible.
• Make outbound calls to generate sales and renewals.
• Act in a compliant and secure manner per policy.

Skills

APA qualification

Attention to detail

Communication skills

Decision making

Sales negotiation

Education

Third Level qualification

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Customer Care Advisor

You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high-performing unit.

Specific Responsibilities (including But Not Limited To)

• Handling enquiries from customers through inbound telephone activity and email.
• Responding to all customer service requirements to agreed service levels, procedures and guidelines
• Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides
• Meeting and exceeding your assigned individual and team targets
• Resolving all queries on a first call resolution basis
• Making outbound calls to generate sales and renewals
• Always act in a compliant and secure manner in accordance with policy and procedures
• Demonstrating a united approach to achieving goals and working as part of a successful team
• Committing to future personal development and growth

Qualifications/skills

• APA qualification preferred
• Excellent attention to detail / accuracy
• Excellent communication skills; verbal and written
• Decision‑making skills and sound numeric skills
• Sales negotiation and administration skills highly desirable

Experience

• Experience working in a pressurised environment with tight deadlines or call centre environment
• Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
• Third Level qualification (Highly desired)

Benefits Of Working For Sedgwick In Ireland

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP - Employee Assistance Programme
• Health Insurance Scheme
• Life Cover
• PHI - Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF 4) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.