Customer Assurance Specialist (Maternity Contract)

Mars-Capital-8; Dublin; On-site; EUR 48,000 - 76,000; Full time

Job summary

Mars Capital is seeking a Customer Assurance Executive on a maternity contract to support the design, testing and improvement of the firm’s first line assurance and control environment. Based in Dublin, the role focuses on delivering assurance across key processes, identifying risks, tracking remediation actions and providing clear reporting to senior stakeholders.

This is a 10-12 month maternity cover with a full-time schedule.

Responsibilities

• Deliver assurance and control testing programmes to assess customer journey effectiveness across business processes
• Identify and elevate process or control gaps, weaknesses and emerging risks
• Support and coordinate action management across incidents, audits, assurance reviews and RCSA outputs
• Provide oversight and support for Risk & Control Self-Assessments (RCSA)
• Produce high-quality MI and reporting for SLT, ExCo and Board committees
• Collaborate with business teams to ensure processes and associated controls are consistently applied and embedded across all customer journeys
• Support the development and maintenance of policies, procedures and governance frameworks
• Drive a culture of continuous improvement and strong customer outcomes

Job description

Mars Capital is seeking a Customer Assurance Executive on a maternity contract to support the design, testing and improvement of the firm’s first line assurance and control environment. Based in Dublin, the role focuses on delivering assurance across key processes, identifying risks, tracking remediation actions and providing clear reporting to senior stakeholders.

This is a 10-12 month maternity cover with a full-time schedule.