Credit Controller

Hollybank Trustees Ltd; Lucan; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Employee Assistance Programme

Discounted onsite pharmacy

Job summary

Blackrock Health Hermitage Clinic is seeking a Credit Controller to join the Finance team in Lucan, Co. Dublin. The role focuses on collecting outstanding invoices from private insurers and patients, ensuring accuracy of billing, and maintaining a professional credit control system.

You will interact with patients, consultants, and insurance providers, promoting efficient revenue cycle processes while supporting continuous quality improvements. Prior hospital experience is desirable.

Qualifications

• Minimum 2 years in a finance department.
• Hospital experience desired but not essential.
• Teamwork oriented with strong communication skills.
• Experience in credit control or collections is advantageous.

Responsibilities

• Review patient accounts and debtors ledger, coordinating with insurers and staff to ensure timely payments.
• Handle patient queries by email and phone regarding balances and billing.
• Follow up on outstanding invoices prior to admission and resolve discrepancies.
• Maintain KPI targets for accounts receivable and assist with pricing and billing reviews.
• Develop relationships with Medical Records, Ward Clerks, and billing staff to ensure timely documentation.

Skills

Self-starter

High attention to detail

Analyse high volumes

MS Excel

MS Word

Relationship building

Team player

Prioritise and multi-task

Process-based approach

Work to deadlines

Job description

Location: On site / Lucan, Co. Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Accounting & Finance | Finance
Salary: Negotiable salary

Job Title:Credit Controller

Department: Finance

Job Type: Permanent

Job Purpose

As a key member of the financial team, the Credit Controller will work with the Patient Accounts Team to ensure all patient finance queries are dealt with in an efficient and effective manner. Responsible for collection of all outstanding invoices, whether from Private Health Insurers, Self-Payers, other hospitals, etc

The CC will develop, implement and maintain an effective and professional credit control system for the hospital. Additionally, insurance verification and following up on finance related queries. The position will require frequent interaction with patients, Consultants/ Consultants secretaries, out-patient departments and other key stakeholders. The position requires a participatory approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives.

Job Background

The Blackrock Health Hermitage Clinic is a private hospital providing a full range of medical and surgical care across a broad spectrum of specialities.The Finance function has responsibility for the provision of financial management and reporting across all clinical and non-clinical areas of the hospital and is important in making a significant contribution, developing and maintaining best practice in management and financial accounting.

Key Responsibilities

• Reviewing the Debtors Ledger, liaising with Health Insurance Companies, liaising with other Patient Accounts staff and evaluating administration of the Hermitage Clinic’s claims process; to effect the timely receipt of monies due to the hospital.
• Engaging with patient queries through email/ phone queries.
• Calling patients in relation to outstanding monies prior to admission (including rejected claims, bad debts, insurance excesses owed).
• Responsible for the achieving Accounts Receivable KPI’s and ensuring the needs of the Department are met.
• Liaising directly with patients with regards finance queries.
• Verifying all patients’ insurance prior to the patient being admitted to the Hospital.
• Highlighting billing anomalies/ contract changes.
• Dealing with insurance queries/ self-pay queries from patients/ Consultants.
• Assisting Management in pricing queries.
• Highlight/identify any potential gaps in pricing with regards to contracts.
• Assisting in the pre- approval process for high cost drugs/ other relevant procedures.
• In collaboration with billing team, understand insurance/ self-pay contracts and billing rules and to be aware of each set of rules specific to the insurers and how this affects invoicing.
• Responsible for developing key relationships with relevant staff e.g. Medical Records, Ward Clerks to ensure all relevant billing paperwork is provided in a timely manner to assist in the billing process.
• Other relevant tasks as identified/ allocated by the Billing and Submissions Manager and AR Manager.
• Promote a patient centred culture of openness and responsiveness to positive and constructive patient feedback and ensuring patient dignity, respect and choice is maintained in their care.
• 2 years working in a finance department
• Previous hospital experience desired although not essential
• Working in a team environment
• Experience in dealing with patients/ customers
• Previous experience of Credit Control desirable

Skills

• Self -starter
• High attention to detail
• Ability to analyse high volumes of information
• MS Excel and MS Word
• Relationship building with internal and external personnel
• Team player with the ability to work on own initiative
• Able to prioritise and multi-task
• Process Based Approach
• Ability to work to deadlines

Why work at the Blackrock Health Hermitage Clinic?

At the Blackrock Health Hermitage Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:

• Employee Assistance Programme
• Discounted onsite pharmacy

Please Note:

Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.

Blackrock Health Hermitage Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.

Blackrock Health Hermitage Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [e-mail]

It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position.