Credit Controller

Yuno Energy; Dublin; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Private Pension

Health Insurance

Employee Assistance

Annual Leave

Career Progression

TaxSaver Travel

Bike-to-Work

Job summary

Yuno Energy is seeking a target-driven Credit Controller to join our credit control team in Sandyford, Dublin 18. The role focuses on ensuring timely payments by monitoring balances, running dunning cycles, and collaborating with account managers to clear barriers to payment.

The ideal candidate brings at least 2 years in credit control or customer service, with strong negotiation, numerical, and invoicing skills. Energy/telecoms experience is a distinct advantage.

Qualifications

• 2+ years’ experience in a customer service/credit control environment.
• Experience in energy/telecoms is advantageous.
• Excellent communication and negotiation skills.

Responsibilities

• Handling inbound and outbound calls to customers about overdue bills.
• Ensuring customer queries are dealt with promptly to expedite payment.
• Negotiation, setup, and monitoring of repayment plans.
• Liaising with billing and other departments to resolve payment barriers.
• Working with third-party collections agencies and handling exceptions on final overdue accounts.

Skills

Credit control

Customer service

Negotiation

Excel

Job description

36,000 OTE We are looking for a target-driven

Department: Finance Employment Type: Full time Location: Hybrid - Sandyford, Dublin 18 Compensation: 36,000 OTE We are looking for a target-driven Credit Controller to work within an established credit control team. The purpose of the role is to ensure that all outstanding bills are paid, in a timely manner, through a combination of monitoring customer account balances, running dunning cycles where overdue balances are identified, and working with account managers to remove any barriers to payment. The ideal candidate will have previous experience in a credit control role with the ability to handle any customer with a calm, professional, and empathetic demeanor. You will be able to demonstrate strong negotiation skills and competency in dealing with numbers and explaining invoices to customers in detail. Previous experience in the energy/telecoms industry will be a distinct advantage. This role requires excellent attention to detail and exceptional communication skills while focusing on delivering the best outcome for our customers.

Key Responsibilities

• Handling inbound and outbound calls to customers about overdue bills
• Ensuring all customer queries are dealt with efficiently and promptly to expedite payment of overdue bills.
• Negotiation, set up, and monitoring of mutually suitable repayment plans.
• Liaising with billing and other relevant departments to resolve outstanding customer issues that are creating a barrier to payment.
• Working with third-party collections agencies and dealing with exceptions on final overdue accounts.
• Ensuring compliance with company procedures and regulatory policies when it comes to the removal of energy supply.
• Working with our onboarding teams to assess the credit risk of new customers coming on to supply.
• Adhoc duties as required.

Skills, Knowledge And Expertise

• Minimum 2 years’ experience in a customer service /Credit Control environment.
• Previous utilities experience particularly within Energy/Telecoms would be a distinct advantage.
• Excellent phone manner with the ability to deal with customers in a calm, tactful and professional manner.
• Proven ability to work to strict targets to achieve individual and team objectives.
• Experience of working with a Customer Relationship Management system beneficial.
• Excel skills and good working knowledge of MS Office would be an advantage.

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About Yuno Energy

Since entering the Irish market in late 2023, we’ve been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy. Our innovative approach delivers radical transparency and rewards energy efficiency. With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections.

Why Work at Yuno Energy

At Yuno Energy, we believe work should be both challenging and rewarding. Ranked among Ireland’s Great Places to Work, we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth.

We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences.

Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s shaping the future of energy.

Privacy

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