Counter Associate - Brown Thomas - Dublin

DECIEM | THE ABNORMAL BEAUTY COMPANY; Dublin; On-site; EUR 20,000 - 21,000; Part time

Benefits offered by this job

Vacation & Personal Days

Paid time off for new parents

Employee Assistance Program

Development Grants & LinkedIn Learning

Product drops priority

Discount on DECIEM products

Job summary

DECIEM | THE ABNORMAL BEAUTY COMPANY in Dublin is seeking a counter associate for a part-time role (30 hours/week) at an hourly rate of €14.46–€14.68. You will greet customers, advise on products, and ensure high standards of service and safety, while supporting merchandising and store operations.

The role emphasizes enthusiastic customer engagement, product knowledge gained through brand training, and teamwork within a luxury beauty environment in a busy retail setting.

Qualifications

• Experience in Retail and luxury beauty is highly desirable.
• Comfortable engaging customers with product consultations.
• Strong multitasking and communication skills.
• Ability to thrive in a team environment.
• Knowledge of health and safety standards in retail operations.

Responsibilities

• Greet customers with enthusiasm and professionalism.
• Determine needs and suggest products with brand training knowledge.
• Ensure standards for quality, service, and health and safety.
• Educate customers about DECIEM brands and products.
• Manage customer feedback and queries.
• Maintain store cleanliness and organization.
• Support merchandising concepts and tidiness.
• Process refunds and resolve issues positively.
• Open/close the store, handle deposits and paperwork.

Skills

Retail experience

Customer service

Teamwork

Time management

Luxury beauty knowledge

Job description

WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands, and is an industry disruptor with an innovation-focused approach. It was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed the company with creativity and innovation alongside Co-Founder and CEO, Nicola Kilner.

We are growing very rapidly and need someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We are looking for an Energetic and Bubbly Counter Associate to enjoy our lovely Brown Thomas Team in Dublin.

• Part-time position: 30 hours per week

PAY RANGE

The anticipated hourly range for this position is €14.46 to €14.68.

Exact hourly rate depends on several factors such as experience, skills, education, and budget. Hourly range may vary based on geographic location.

What You’d Be Doing In This Role

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
• Ensure standards for quality, customer service, and health and safety are met
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
• Manage customer feedback and queries
• Assist in maintaining store standards of cleanliness and organization
• Be aware of and assist in maintaining DECIEM’s merchandising concepts
• Ensure tidiness standards are always respected and maintained
• Conduct products refunds and address customer issues in a positive manner
• Responsible for opening/closing of the store, bank deposits, and paperwork.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Experience in the Retail, and the luxury industry is highly desirable and ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors.
• Comfortable in engaging customers and applying products to the customer while providing consultations
• Ability to multi-task, while providing professional and outstanding customer service
• Desire to thrive working in a team environment
• Effective time management and communication skills.

What You'll Be Gaining By Joining Our Team

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD.

We are a People first company that lives by our core values to…

• Defy Convention.
• Make it real.
• Play in the grey.
• Build Bridges.
• Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know."