Contract Manager

Sodexo Ltd; Dublin; On-site; EUR 65,000 - 75,000; Full time

Benefits offered by this job

Wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Discounts scheme

Pension plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo Ltd in Dublin is seeking an experienced PPP Contract Manager to lead the operational delivery of facilities management across a strategic PPP contract. You will oversee Hard FM, Soft FM, Energy, Lifecycle and Compliance services for landmark higher-education buildings, managing a team of around 50 and specialist partners.

You will report to the Contract Director, driving performance, financial delivery, client satisfaction and long-term asset stewardship in a complex, performance-based

Qualifications

• Degree or equivalent in FM or related discipline.
• Experience delivering Hard FM and Soft FM services.
• Proven ability to manage budgets, KPIs and contractual performance.

Responsibilities

• Lead safe, integrated facilities management across the contract.
• Direct multidisciplinary teams and service partners.
• Maintain compliance controls, governance and corrective actions.
• Interface with client, consultants and stakeholders.
• Lead monthly performance reviews and operational reporting.
• Manage budgets, forecasts and financial performance.
• Drive continuous improvement, lifecycle and asset management.
• Lead incident management and business continuity planning.
• Oversee subcontracted service delivery and risk controls.
• Support audit, quality, and compliance programmes.
• Maintain focus on customer experience and stakeholder satisfaction.
• Promote safety, accountability and operational excellence.

Skills

Hard FM

Soft FM

Budget management

KPIs management

Stakeholder mgmt

BMS / Smart Building

Energy management

Risk & compliance

Financial analysis

Health & Safety

Incident response

Garda Vetting

PPP / PFI

Higher-education/Healthcare experience

Contractual knowledge

Lifecycle & asset management

Education

Degree in Facilities Management

Job description

Salary:€65,000 - €75,000 per annum, plus bonus and benefits

Contract:Full-time, Permanent

Sodexo is seeking an experienced and commercially focused

PPP Contract Manager to lead the operational delivery of facilities management services across a strategic PPP contract.

This is an exceptional opportunity to lead the delivery of integrated Hard FM, Soft FM, Energy, Lifecycle and Compliance services across two landmark higher-education buildings within a flagship Dublin PPP contract, managing a team of approximately 50 colleagues and specialist service partners.

Reporting to the Contract Director, you will be accountable for operational performance, financial delivery, contractual compliance, client satisfaction and long-term asset stewardship

The role requires a strong blend of facilities management expertise, commercial acumen, stakeholder management and contractual knowledge within a complex performance-based environment.

What you'll be doing

• Lead the safe and effective delivery of all integrated facilities management services across the contract.
• Provide leadership to a multidisciplinary team of managers, supervisors, technicians, helpdesk personnel and service partners.
• Lead the contract’s compliance arrangements and ensure that appropriate controls, assurance processes and corrective actions are maintained across contractual, statutory and service requirements.
• Act as the primary operational interface with the client, representatives, consultants and key stakeholders.
• Lead monthly performance reviews, client governance meetings and operational reporting processes.
• Manage contract budgets, forecasts, expenditure controls and commercial performance.
• Drive continuous improvement initiatives and identify opportunities for efficiency, innovation and service enhancement.
• Oversee lifecycle replacement programmes and asset management activities to ensure long-term asset performance and contract compliance.
• Lead incident management, emergency response and business continuity planning.
• Manage contractor performance and ensure the effective delivery of specialist subcontracted services.
• Ensure robust controls are maintained to minimise performance and service failures and contractual risk.
• Support audit, assurance, quality and compliance programmes across all service lines.
• Maintain a strong focus on customer experience and stakeholder satisfaction.
• Promote a culture of safety, accountability, collaboration and operational excellence.

What we're looking for

• Strong operational knowledge of both Hard FM and Soft FM services.
• Experience leading multidisciplinary teams and outsourced service providers.
• Demonstrable experience managing budgets, commercial performance and contractual KPIs.
• Strong understanding of building services, including but not limited to:
• HVAC, Mechanical & Electrical Systems, Fire Safety Systems, BMS / Smart Building Technologies, Energy Management
• Excellent stakeholder management and client-facing skills.
• Proven ability to manage risk, compliance and performance within a complex service environment.
• Strong analytical, financial and problem-solving capabilities.
• Full understanding of Health, Safety and Contractor Management requirements.
• Ability to respond to operational incidents and support out-of-hours escalation where required.
• Ability to satisfy Garda Vetting requirements.
• Experience working within a PPP/PFI environment.
• Experience managing higher-education, healthcare, government or other critical environments.
• Experience managing payment mechanisms, contractual compliance frameworks and performance deduction regimes.
• Degree qualification in Facilities Management, Engineering, Building Services, Asset Management or related discipline.
• Experience of lifecycle management, asset strategies and handback planning.
• Experience working within a health, safety and compliance-focused environment.
• Relevant professional qualifications or memberships (such as IOSH, NEBOSH, IWFM, CIBSE, SCSI or Engineers Ireland) would be beneficial, but are not essential.
• A passion for developing professionally and staying up to date with industry best practice.

Why Sodexo?:

Working with Sodexo is more than a job; it's a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.