Conference & Banqueting Manager

The Red Carnation Hotel Collection; Cong; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Professional training and development

Discounted accommodation rates

Staff appreciation events

Employee recognition events

Heavily subsidised accommodation

Free meals on duty

Complimentary dry cleaning of attire

Volunteer days

Job summary

The Red Carnation Hotel Collection is seeking a Conference & Banqueting Manager for our luxury Cong, Co. Mayo property. This full-time role demands experience in a managerial capacity within conference and banqueting, superb communication, and meticulous service delivery.

You will oversee service standards on the floor, manage the menus and beverage offerings, and drive coaching to ensure high-quality guest experiences. Weekend and bank holiday work is required as part of the pattern.

Qualifications

• Previous experience in a Conference & Banqueting Managerial role or similar position.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a passion for delivering high-quality service.
• Proactive, well-organised and able to manage multiple tasks in a fast-paced environment.
• Enjoys working as part of a team and contributing to the department's success.
• Knowledgeable about food and beverage service and strives for excellence in guest interaction.

Responsibilities

• Provide prompt, professional, and personalised guest service at all times.
• To monitor and oversee the conference and banqueting service, to ensure efficient, friendly and professional service is provided at all times in line with agreed Hotel and RCH Service Standards
• Ensure the team maintains a thorough understanding of Conference & Banqueting menus, as well as the beverage offerings, including bar and wine lists.
• Be present on the floor during service periods to oversee operations and ensure service quality.
• Ensure all food and beverage products are served according to company standards and SOP (Standard Operating Procedures).
• To monitor performance, training, coaching & developing the team to deliver the level of service required. To address any underperformance in line with relevant policies & procedures
• To assist in completing stock controls and implementing cost controls within the operation.
• Participate in training and development activities within the department, while actively promoting suggestive selling techniques to enhance guest experience.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organisational skills

Teamworking

Food & beverage knowledge

Job description

Conference & Banqueting Manager - Luxury Hotel

We are currently seeking a dedicated Conference & Banqueting Manager to join our team on a full-time basis. This is a fantastic opportunity for someone with previous experience in a similar role, outstanding communication skills, and a keen attention to detail. The ideal candidate will take pride in delivering personalised service to our guests and contribute to the smooth operation of our conference and banqueting services.

Location: Cong, Co. Mayo

Employment type: Full Time

Working pattern: 5 Days over 7 Days (including some weekends and Bank Holidays)

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Key Responsibilities of a Conference & Banqueting Manager:

• Provide prompt, professional, and personalised guest service at all times.
• To monitor and oversee the conference and banqueting service, to ensure efficient, friendly and professional service is provided at all times in line with agreed Hotel and RCH Service Standards
• Ensure the team maintains a thorough understanding of Conference & Banqueting menus, as well as the beverage offerings, including bar and wine lists.
• Be present on the floor during service periods to oversee operations and ensure service quality.
• Ensure all food and beverage products are served according to company standards and SOP (Standard Operating Procedures).
• To monitor performance, training, coaching & developing the team to deliver the level of service required. To address any underperformance in line with relevant policies & procedures
• To assist in completing stock controls and implementing cost controls within the operation.
• Participate in training and development activities within the department, while actively promoting suggestive selling techniques to enhance guest experience.

What are we looking for?

• Previous experience in a Conference & Banqueting Managerial role or similar position.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a passion for delivering high-quality service.
• Proactive, well-organised, and able to manage multiple tasks in a fast-paced environment.
• Enjoys working as part of a team and contributing to the department's success.
• Knowledgeable about food and beverage service and strives for excellence in all aspects of guest interaction.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the 'Right to Work' in the UK.