Complaint Investigation Engineer – Laboratory Testing (Devices)

BD Mexico; Blackrock; On-site; EUR 45,000 - 68,000; Full time

Job summary

BD in Dublin, Ireland, is seeking an Investigation Engineer for Laboratory Testing (Devices) to lead complex complaint investigations and quality activities with minimal supervision. The role focuses on advanced problem solving, data analysis, protocol/report authorship, and driving root cause analysis to ensure regulatory compliance.

The candidate will perform hands-on lab testing, collaborate with Sustaining Engineering and Product Development, and support inspections and audits.

Qualifications

• BS/MS in engineering, science, or related field.
• 2–4 years in a regulated environment.
• Strong understanding of quality systems and document control.
• Advanced problem-solving and analytical skills.
• Excellent communication, presentation, and technical writing skills.
• Experience in protocol/report writing and statistical analysis (e.g., Minitab, DOE).
• Proven ability to lead projects and work independently.
• Knowledge of ISO, FDA, OSHA, ASTM standards.
• Supporting equipment validation activities and assisting with test method transfers to enable the successful launch and operation of the new laboratory.
• Supporting lot release activities.

Responsibilities

• Perform complaint investigations and manage sample handling, reporting, and documentation.
• Perform hands-on laboratory testing and failure investigations of complaint devices, including mechanical, fluidic, electronic, and software-related investigations.
• Conduct/ad hoc investigations into product and equipment failures.
• Author and review testing protocols and final reports.
• Drive root cause analysis and corrective/preventive actions.
• Identify and respond to potential product issues proactively.
• Collaborate with cross-functional teams including Sustaining Engineering and Product Development.
• Support regulatory inspections and audits.
• Analyze complaint data to identify trends and triggers.
• Mentor junior engineers and contribute to process improvements.

Skills

Advanced problem solving

Analytical skills

Technical writing

Project leadership

Independent work

Communication skills

Statistical analysis

Education

BS/MS in engineering or science

Tools

Minitab

DOE

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As the Investigation Engineer - Laboratory Testing (Devices), you will lead complex complaint investigations and associated quality activities with minimal supervision. The role is responsible for advanced problem solving, data and trend analysis, protocol and report authorship, and driving root cause analysis to ensure regulatory compliance.

About the role

Lead and handle complaint investigations and related quality activities with minimal supervision. Responsible for complex problem-solving, data analysis, and ensuring compliance with regulatory standards. Acts as a subject matter expert and drives continuous improvement.

Main responsibilities will include:

• Performcomplaint investigations and manage sample handling, reporting, and documentation.
• Performhands‑on laboratory testing and failure investigations of complaint devices, including mechanical, fluidic, electronic, and software‑relatedinvestigations.
• Conduct/Perform ad hoc investigations into product and equipment failures.
• Author and review testing protocols and final reports.
• Drive root cause analysis andcorrective/preventiveactions.
• Identifyand respond to potential product issues proactively.
• Collaborate with cross-functional teams including Sustaining Engineering and Product Development.
• Support regulatory inspections and audits.
• Analyzecomplaint data toidentifytrends and triggers.
• Mentor junior engineers and contribute to process improvements.

About you:

• BS/MS in engineering, science, or related field.
• 2-4 years in a regulated environment.
• Strong understanding of quality systems and document control.
• Advanced problem-solving and analytical skills.
• Excellent communication, presentation, and technical writing skills.
• Experience in protocol/report writing and statistical analysis (e.g., Minitab, DOE).
• Proven ability to lead projects and work independently.
• Knowledge of ISO, FDA, OSHA, ASTM standards.
• Strong organisational skills and attention to detail.
• Supporting equipment validation activities and assisting with test method transfers to enable the successful launch and operation of the new laboratory.
• Supporting lot release activities.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit

https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

IRL BD and CO Dublin South

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You (https://jobs.bd.com/en/your-career-at-BD) ."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

€44,800.00 - €68,350.00 EUR Annual

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.