Community Operations Specialist

Coyle Consulting; Dublin; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

Coyle Consulting in Ireland seeks a data-driven Operations Project Manager to support integrations and community safety. The role emphasizes transforming ambiguous policies into clear reviewer instructions, building operational workflows, and delivering qualitative and quantitative insights to improve product launches and community safety.

The candidate will work in a hybrid setup, collaborating with cross-functional partners and vendor teams to calibrate policies, analyze trends, and drive

Qualifications

• Experience leading projects and providing operational support in a fast-paced environment.
• Strong written communication; ability to turn complex policy into clear reviewer instructions.
• Proficient with data tools and advanced Excel for analysis and reporting.
• Experience configuring operational workflows and performing QA testing.
• Experience collaborating with cross-functional partners.

Responsibilities

• Lead weekly quality analysis for assigned workflows, translating precision/recall and error trends into corrective action plans with vendor partners and workflow owners.
• Own multi-vendor policy calibration sessions, aligning vendors on enforcement decisions and documenting outcomes.
• Improve operations by conducting RCAs and identifying opportunities with insights on policy violation prevalence and emerging abuse trends.
• Report project status, risks, and needs to cross-functional partners on a regular cadence.
• Manage completion and progress of project timelines.
• Help build integrity and support operations from the ground up for new product launches, moving between areas as needed.
• Ensure product needs and priorities are met via calibration and alignment.
• Write and maintain operational guidance and reviewer-facing protocols translating policy updates into actionable instructions for vendor review teams.
• Own policy-side coverage for assigned workflows: identify policy gaps, draft guidance for grey-area and edge cases, and drive clarifications to closure with the policy team.
• Develop and iterate LLM prompts for AI-assisted review, measuring precision/recall impact and driving improvements cycle over cycle.
• Build and maintain golden/validation sets used to benchmark automated detection and AI-assisted review quality.
• Operate as an ops generalist with strong time management, capable of deep-diving into new problem spaces quickly.

Skills

Project management

Policy writing

Data tools / Excel

Ops workflows

Cross-functional liaison

Job description

Hybrid position (in- office 3 days a week)

The Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches. Those who join our team are very passionate about solving people's issues and are strong advocates for the companies community.

We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in emerging product spaces. This individual will also be responsible for delivering qualitative and quantitative insights into operations through policy improvements, protocol/operational guidance updates, and systems betterment to inform recommendations for improving the overall experience for the community.

Top Required Skills

• Prior project management and ops support experience
• Strong written communication, able to turn ambiguous policy into unambiguous reviewer instructions
• Proficient in data tools, advanced Excel skills
• Experience configuring operational workflows and running QA testing
• Prior experience working with cross-functional partners

Top Nice to Have Skills

• Prior experience with content or community moderation
• Experience with data analysis and interpreting operational metrics (SQL is a plus)
• Experience writing or iterating on LLM prompts and evaluating model output quality

Critical Soft Skills

• Ability to work in a fast paced, often high pressured environment
• Passion for user integrity and safety
• Effective communication
• Strong critical thinking and problem solving

Responsibilities

Lead weekly quality analysis for assigned workflows, translating precision/recall and error trends into corrective action plans with vendor partners and workflow owners

Own multi-vendor policy calibration sessions, aligning vendors on enforcement decisions and documenting outcomes

Improve operations by conducting RCAs and finding areas of opportunity to include providing key insights/trends such as policy violation prevalence and emerging abuse trends

Report project status, risks, and needs to cross-functional partners on regular cadence

Manage completion/progress of project timelines

Help build integrity and support operations from the ground up for new product launches, moving between both areas as each launch needs

Ensures product needs and priorities are met via calibration and alignment

Write and maintain operational guidance and reviewer-facing protocols, translating policy updates into clear, actionable instructions for vendor review teams

Own policy-side coverage for assigned workflows: identify policy gaps, draft guidance for grey-area and edge cases, and drive clarifications to closure with the policy team

Develop and iterate LLM prompts for AI-assisted review, measuring precision/recall impact and driving improvements cycle over cycle

Build and maintain golden/validation sets used to benchmark automated detection and AI-assisted review quality

An ops generalist! Someone who has impeccable time management skills, can deep dive into new problem or product spaces quickly, and is hungry to help drive our fast paced operations forward.