Community Branch Manager - Hansfield, Dublin 15

Allied Irish Banks; Dublin; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Variable Pay

Employee Assistance Programme

Family leave options

Job summary

AIB’s Hansfield branch offers a leadership role steering the team to deliver exceptional customer experiences, drive sales and and digital enablement, and build strong community ties. You will coach, develop and empower staff, ensure high performance, and uphold governance and risk standards in a fast-paced banking environment.

As a Branch Manager, you’ll partner with product teams and key stakeholders, apply agile thinking to optimise processes, and represent the bank in the local community

Qualifications

• Applicants must hold or be working towards a full QFA.
• Experience leading branch teams and achieving sales targets.
• Customer-first mindset with ability to drive customer experience.

Responsibilities

• Lead and coach the Hansfield branch team to meet branch goals.
• Drive sales, digital enablement, and customer experience targets.
• Develop talent and manage performance in a high‑performing team.
• Build strong relationships with customers and community stakeholders.
• Ensure compliance and risk management in daily operations.

Skills

Leadership

Coaching

Customer Focus

People Management

Digital Enablement

Education

QFA

Job description

Community Branch Manager - Hansfield, Dublin 15

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

• Are you customer centric with a passion for exceptional customer experience?
• Are you a Leader who enjoys motivating and coaching teams?
• Are you driven by a relentless business results focus to meet specific individual and team goals?

What is the Role:

As Branch Manager in our newly opened Hansfield branch, you will play a key role in supporting and executing our vision to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB.

Your focus will be to lead, coach & empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital enablement to create capacity for curiosity led customer engagements.

You will develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders in your branch as well as supporting our colleagues and business across the Region.

Key Accountabilities:

• Coach, develop and motivate your team to achieve each branches goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork.
• Lead, manage, motivate, and develop a high performing team and work collaboratively with Product Partners & Business Pillars to deliver business plans with responsibility for delivery of key sales targets, digital enablement, people management metrics, risk management metrics and customer experience scores.
• Support the customer engagement team in “making every conversation count” in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences.
• Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery in order to provide exceptional customer experience.
• Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI’s and community groups ensuring that we leverage the full capability of AIB’s suite of supports including Homes, BBBN, CFP, etc.
• Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships.
• Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
• Ability to demonstrate competency in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.
• Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.
• Thisis an MCC impacted role and applicants must hold or be working towards a full QFA.

Why Work For AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include.

• Variable Pay
• Employee Assistance Programme
• Family leave options

Key Capabilities

• Develops & Empowers - Recognises and prioritises the value in developing others to meet both personal and organisational goals, provides guidance and support through performance conversations, coaching, feedback, exposure, mobility and stretch goals and assignments.
• Ensure Accountability– Holding self and others accountable to meet commitments.
• Customer Relationship Management– Builds and maintains strong relationships with customers through supporting them and responding to their needs through the delivery of tailored financial solutions. Designs and reacts to customer interactions to meet or exceed expectations.
• Collaborates - Builds partnerships, works collaboratively with others to meet goals and develops connections that will enable successful outcomes.
• Instils Trust - Gains the confidence of others through integrity, dependability and authenticity, follows through on commitments demonstrating consistency between words and actions.

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [e-mail]