Commercial Support Coordinator

Dermalogica UK; Dublin; Hybrid; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Private Health Care with Laya Health?

5% pension contribution

Birthday off work

5 paid sick days

€84 monthly product allocation

Unilever discounts

Growth and development opportunities

Job summary

Dermalogica Ireland is seeking a Commercial Support Coordinator to join our hybrid Dublin City Centre team. You will support our internal sales force by handling administrative tasks, order processing and customer communications, ensuring a seamless experience for salons, pharmacies and retailers across Ireland.

You will be the central hub, coordinating with Finance, Customer Service and Marketing to resolve issues, maintain accurate records and help grow our professional network.

Qualifications

• Energetic and can-do attitude with people skills.
• Experience in sales support, customer service or admin roles.
• Comfortable using computer systems and Excel; CRM familiarity is a bonus.
• Experience dealing directly with customers by phone, email or in person.
• Background in skincare, beauty, pharmacy or retail is a plus.

Responsibilities

• Keep orders flowing and ensure customers get what they need promptly.
• Resolve customer issues quickly and see them through to completion.
• Manage customer accounts and keep records up to date.
• Assist customers with account and payment queries with the finance team.
• Keep the sales team informed with full context before customer meetings.
• Collaborate across departments to get things done.

Skills

Outgoing

Organised

Friendly

Assertive

Team experience

Customer facing

Excel proficient

Tools

CRM system

Excel

Job description

Job Description

€32,000
Hybrid - Dublin City CentreWe are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education and revolutionary product in the hands of expert practitioners.

Job Description

Commercial Support Coordinator

€32,000
Hybrid - Dublin City CentreWe are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to create respect and success for the professional skin therapist and aesthetic practitioners through Skin Centres, Spas, Medi Clinics and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education and revolutionary product in the hands of expert practitioners.
Are you the person everyone relies on to get things done? Do you love being at the centre of a busy, sociable team? This could be the role for you.
We're creating a brand-new commercial support role at dermalogica Ireland. You'll be the engine behind our internal sales team, taking on the administrative work that keeps our customers happy and our business moving.
Our sales team builds relationships with skin therapists, pharmacies and retail partners across Ireland. With you handling the admin behind the scenes, they can spend more time doing what they do best: being out with our customers. Your work will make a real, visible difference from day one.

Job Requirements

We're looking for someone with energy and a can-do attitude who loves working with people. You are:

• Outgoing. You enjoy picking up the phone, building rapport and being part of a lively team.
• Organised. You juggle lots of requests at once, stay on top of the detail and never let things slip.
• Friendly. Customers and colleagues enjoy dealing with you, and you make every conversation a positive one.
• Assertive. You're confident following things up, asking the right questions and making sure issues get resolved.
• Experience working in a team, ideally in sales support, customer service or an administrative role.
• Experience dealing directly with customers, by phone, email or face to face.
• Comfortable using computer systems and Excel; experience with an order or CRM system is a bonus.
• A background in skincare, beauty, pharmacy or retail would be great, but is not essential.

Job Responsibilities

No two days will be the same. You'll be the go-to person for our sales team and our customers, working across our professional salon, pharmacy and retail channels. You will:

• Keep orders flowing, making sure customers get what they need, when they need it.
• Solve customer issues quickly and see them through to the end.
• Look after customer accounts, keeping records accurate and up to date.
• Support customers with account and payment queries, working closely with our finance team.
• Keep the sales team informed, so they always have the full picture before they meet a customer.
• Work with colleagues across the business, including Customer Service, Finance and Marketing, to get things done.

Job Benefits

• Private Health Care with Laya Healthcare
• A 5% pension contribution from the company.
• Your Birthday off work!
• 5 paid sick days per year
• €84 monthly product allocation
• Access to new product innovation before they hit the shelves so that you can experience the products first-hand
• Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
• The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.