Commercial Mobile Controller

Sky UK Limited; Dublin; Hybrid; EUR 90,000 - 125,000; Full time

Benefits offered by this job

Free SkyTV

Pension 8% employer contribution

Private healthcare

Dental insurance

Discounts on Sky products

Sharesave program

Sky VIP rewards

Job summary

Sky Ireland is seeking a commercially minded, customer-focused leader to advance the Mobile business. The Commercial Mobile Controller will own KPIs across SIM and device portfolios, drive quarterly plans, and coordinate across Product, Finance, Marketing, and Operations to maximise sales and EBITDA.

The role requires deep data capability, ability to align teams around a plan, and a strong customer mindset to protect long-term business health in a competitive Irish market.

Qualifications

• Strong commercial judgement
• Excellent analytical capability and confidence working with complex data
• Decisive, delivery-oriented approach
• Outstanding stakeholder management and collaboration skills
• Credibility presenting to senior leaders
• Strong customer mindset
• Experience in Irish mobile/telecom market
• Knowledge of device portfolio management and major product launches
• Experience developing acquisition/retention lifecycle propositions
• Understanding of digital and assisted Routes to Market
• Experience working with Marketing, Finance, Product, Operations, Trading and Customer Service teams
• Entrepreneurial and action-oriented mindset

Responsibilities

• Own and deliver quarterly Mobile targets across SIM and device portfolios, with clear accountability for sales, activations, churn, net growth, revenue and EBITDA performance.
• Build robust commercial plans, forecasts and mitigation actions, identifying emerging risks and opportunities and bringing the wider business together behind the right response.
• Lead device portfolio performance and major launches, working with Product, Supply, Finance, Marketing, Digital, Operations, Route to Market teams and external partners to maximise customer and commercial outcomes.
• Shape Mobile offer and lifecycle strategy across acquisition, retention, recontacting, upgrades and customer engagement, using customer insight and market trends to optimise lifetime value.
• Maintain a deep understanding of the Irish mobile market and competitor activity, translating external developments into clear recommendations and timely action.
• Provide concise, insight-led performance updates to senior leaders, ensuring decisions are grounded in a clear view of customer behaviour, commercial drivers and delivery priorities.

Job description

Role/Team overview

Following the successful launch and continued growth of Sky Mobile, we are looking for a commercially minded, customer-focused leader to help take the business to the next level. The Commercial Mobile Controller will play a central role in delivering our Mobile commercial KPIs, working across Sky Ireland to grow sales, reduce churn, strengthen customer value and support sustainable revenue and EBITDA growth.

This is a broad, high-profile role spanning SIM and device performance, quarterly planning, offer strategy, customer lifecycle management and major device launches. You will combine a forensic understanding of performance with the ability to bring teams together, turn insight into action and respond quickly in a highly competitive Irish mobile market.

What you’ll do –

• Own and deliver quarterly Mobile targets across SIM and device portfolios, with clear accountability for sales, activations, churn, net growth, revenue and EBITDA performance.
• Build robust commercial plans, forecasts and mitigation actions, identifying emerging risks and opportunities and bringing the wider business together behind the right response.
• Lead device portfolio performance and major launches, working with Product, Supply, Finance, Marketing, Digital, Operations, Route to Market teams and external partners to maximise customer and commercial outcomes.
• Shape Mobile offer and lifecycle strategy across acquisition, retention, recontacting, upgrades and customer engagement, using customer insight and market trends to optimise lifetime value.
• Maintain a deep understanding of the Irish mobile market and competitor activity, translating external developments into clear recommendations and timely action.
• Provide concise, insight-led performance updates to senior leaders, ensuring decisions are grounded in a clear view of customer behaviour, commercial drivers and delivery priorities.

Essential Criteria –

• Strong commercial judgement, with proven experience owning KPIs and translating performance insight into actions that deliver measurable outcomes.
• Excellent analytical capability and confidence working with complex data, forecasts and business plans to identify underlying drivers, risks and opportunities.
• A decisive, delivery-oriented approach, with the ability to simplify ambiguity, prioritise effectively and maintain momentum in a fast-moving environment.
• Outstanding stakeholder management and collaboration skills, with experience influencing across a matrix organization and bringing multiple functions behind a common plan.
• Credibility and confidence presenting to senior leaders, with the ability to communicate complex issues clearly and secure support for recommendations.
• A strong customer mindset, balancing commercial outcomes with doing the right thing for customers and protecting the long-term health of the business.

Desirable skills and experience:

• Experience in the Irish mobile, telecommunications or another highly competitive subscription market.
• Knowledge of device portfolio management, OEM or partner relationships, supply planning and major product launches.
• Experience developing acquisition, retention, recontacting or customer lifecycle propositions and offers.
• Understanding of digital and assisted Routes to Market, including the commercial levers that improve conversion and activation.
• Experience working closely with Marketing, Finance, Product, Operations, Trading and Customer Service teams.
• An entrepreneurial, curious and energetic style, with a bias for action and a desire to continuously improve how the team works.

Benefits and perks

There'sone thing peoplecan'tstop talking about when it comes tolifeatSky: theperks.Here’sa taster:

• Free SkyTVincluding Sky Sports and Sky Cinema
• Pension package with up to 8% employer contribution
• Private healthcare with mental health support
• Dental insurance
• Discounts on Sky products, includingSky Mobile,Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work –

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Dublin:

Burlington Plaza is the home of Sky Ireland, a central, well-connected base for our Dublin teams. We’re just a 20-minute walk to Dublin’s city centre with connections via Dublin Bus, Luas and DART. Our nearest train station is Grand Canal Dock

Who we are

We’re Sky, a leading media and entertainment company that connects millions of people with entertainment, sports, news and arts through innovative products and services. Working with us means bringing the joy of a better experience to more people, every day, so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer and welcome and encourage applications from all candidates. We’ll look to ensure a fair and consistent experience for everyone and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you’ve applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To find out more about working with us, search #LifeAtSky on social media.