Colo/DC IT Operations Project Coordinator II

Astreya; Dublin; On-site; EUR 32,000 - 41,000; Full time

Job summary

Astreya seeks an IT Operations/Project Coordinator in Ireland to coordinate cross-functional teams across Colo/DC/POP sites, vendors, and facility providers. You will manage Smart Hands requests, site access, RMAs, inventory, and audits while maintaining SLA, security, and change-management compliance.

You will collaborate with regional teams to ensure 24/7 coverage, track tickets end-to-end, and produce runbooks and knowledge-base articles for workflow improvements.

Qualifications

• 3–5 years of work experience in project coordination/management.
• Experience working with Colo/Facility providers.
• Experience working with OEM Vendors (Cisco, Juniper, Arista etc.).
• Familiarity Google Suite
• Excellent communication skills, both verbal and written
• Positive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload in a fast-paced environment
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum

Responsibilities

• Assist with daily monitoring of the ticketing system and drive tickets to resolution within SLA.
• Work closely with Colo vendors to schedule Smart Hands, arrange site access for visitors, schedule inbound and outbound shipment.
• Work with Colo vendors to ensure compliance with environmental agreements, addressing temperature and other environmental issues within the cage to keep conditions within agreed thresholds.
• Work with turnkey vendors to request and schedule Smart Hands and ensure technician availability.
• Ensure site-access and visitor requests comply with security and data-center access policies.
• Coordinate with hardware vendors to manage RMA shipments to and from facilities, and track shipments through to closure.
• Maintain accurate records of ticket activity, vendor interactions, and shipment tracking.
• Support incident and outage coordination, mobilizing the right resources and Smart Hands during critical events.
• Track in-flight requests to completion and provide timely status updates to stakeholders.
• Escalate blockers, at-risk SLAs, and high-severity issues promptly to the appropriate teams or on-call.
• Collaborate with regional teams to progress and resolve tickets end-to-end.
• Collaborate with coordinators in other regions for smooth start/end-of-shift handovers, ensuring 24/7 "follow-the-sun" coverage.
• Identify recurring issues and process gaps, and suggest improvements to workflows, tooling, or automation.
• Adhere to change-management, safety, and compliance requirements for all coordinated work.
• Cross-train on regional processes to provide flexible coverage and backup.
• Communicate professionally with cross-functional and regional stakeholders across time zones, working independently and prioritizing effectively in a fast-paced, 24/7 environment.
• Attending and participating in client meetings as required.
• Contribute to and maintain runbooks, SOPs, and knowledge-base articles for recurring workflows.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Skills

Project coordination

Colo/Facility

Vendor management

Google Suite

Communication skills

Customer service

Team work

Multitasking

Problem solving

Confidentiality

Education

Bachelor degree or equivalent

Project Management qualifications

Job description

Astreya seeks an IT Operations/Project Coordinator in Ireland to coordinate cross-functional teams across Colo/DC/POP sites, vendors, and facility providers. You will manage Smart Hands requests, site access, RMAs, inventory, and audits while maintaining SLA, security, and change-management compliance.

You will collaborate with regional teams to ensure 24/7 coverage, track tickets end-to-end, and produce runbooks and knowledge-base articles for workflow improvements.