Club Operations & Guest Experience Lead

Retro Fitness; Listowel Municipal District; On-site; EUR 35,000 - 50,000; Full time

Job summary

Retro Fitness is seeking a dedicated individual to assist in managing the club's revenue and expense goals while maintaining a high level of customer service. The role involves training and coaching staff, maximizing member retention, managing inventories, and ensuring operational policies are followed. This position is crucial for maintaining the overall function of the club and ensuring customer satisfaction.

Responsibilities

• Assist in managing the club's revenue and expense goals.
• Maintain Retro Fitness’s high level of customer service.
• Responsible for handling member and employee issues in a professional and timely manner.
• Assist in training, motivating, directing, coaching and evaluating all club employees.
• Maximize member retention by ensuring high levels of customer service and cleanliness of the club.
• Assist in managing the Front desk, Child Sitting, and Maintenance Employees to ensure policies and procedures are followed.
• Create and maintain schedules for the Front Desk, Child Sitting, and Maintenance staff.
• Ensure staff are wearing proper attire.
• Monitor all websites given to by Management on a daily basis.
• Assist in managing all aspects of inventory.
• Can serve as a liaison for the Manager.
• Perform any and all other duties as assigned by the facility manager.

Job description

Retro Fitness is seeking a dedicated individual to assist in managing the club's revenue and expense goals while maintaining a high level of customer service. The role involves training and coaching staff, maximizing member retention, managing inventories, and ensuring operational policies are followed. This position is crucial for maintaining the overall function of the club and ensuring customer satisfaction.