Client & Trade Support Executive

Cambridge Mercantile Corp. UK; Dublin; Presencial; EUR 47.000 - 65.000; Jornada completa

Descripción de la vacante

Corpay is seeking a Client & Trade Support Executive for its Cross Borders division. The role sits in the Payables line and is based at the Moorgate office in London.

You will act as a middle desk between clients, front of house, and back-office teams, ensuring exceptional service and accurate processing of trades. You will collaborate with multiple internal teams, support Dealers and clients, and drive process improvements while adhering to regulatory requirements.

Formación

• 1+ years in a client-facing or operational role within FX or payments.
• Experience working in dealer/trade support is beneficial.
• Strong communication and ability to work under pressure.

Responsabilidades

• Collaborate with sales, operations, and compliance to ensure smooth client experience.
• Provide first-hand support to Dealers and their clients on trades.
• Develop and maintain client relationships through excellent service.
• Educate clients on processes to reduce future queries and dependency.
• Assist cash flow through timely collection of receivables and monitor outstanding trades.

Conocimientos

Client facing

FX knowledge

Communication

Attention to detail

Excel

Herramientas

MS Office

Descripción del empleo

Your role

What We Need Corpay is currently looking to hire a Client & Trade Support Executive on a permanent basis within our Cross Borders division. This position falls under our Payables line of business and is based in our Moorgate office in London. In this role you will act as a middle desk between Clients, Front of House and back-office departments, along with various other stakeholders and departments within Corpay. You will ensure clients receive exceptional support and service, acting as a point of expertise within the business. This is a pivotal role that requires you to be accurate, analytical, collaborative, professional, resilient and tenacious. You will report into the Head of Client Support and regularly collaborate with other teams within the division.

What you'll be doing How We Work

As a Client & Trade Support Executive, Corpay will set you up for success by providing: Assigned workspace Company-issued equipment Formal, hands-on training Role Responsibilities

Role Responsibilities

• Collaborating with various internal teams, such as sales, operations, and compliance, to ensure a smooth client experience for the settling of trades and problem resolution.


• Working closely with Dealers and being first hand support to them and their clients.


• Helping to develop and maintain client relationships through excellent service.


• Educating Corpay clients on processes where appropriate, to reduce future dependency and contact.


• Supporting efficient cash flow through the timely collection of outstanding receivables (Trades, deposits and Losses) Monitoring, chase, and report on outstanding trades requiring wire instructions.


• Complying with regulatory requirements including GDPR and CASS obligations.


• Self-handling of small complaints with Dealers and escape any larger complaints to the complaints department and Head of Client Support.


• Escalating non-settlement suspicions to Head of Client Support.


• Ensuring process manuals are available for all tasks, ensure they are correct and updated accordingly.


• Promoting the online platform to clients to enhance security and help them to become self-sufficient.


• Ensuring we are directing them to Cross Border for online demonstrations. As a result, reduce queries and the need for manual processes.


• Acting as a central point for the resolution of Compliance queries, internal and baking Monitoring and act as a central point for the resolution of Payment investigations though salesforce.


• Compiling Error reporting from Client Support perspective.


• Maintaining accurate and up-to-date client records in our CRM system, documenting all interactions and transactions.


• Providing ongoing recommendations and process enhancements to consistently improve the client experience.

Qualifications & Skills

1 years+ experience in a client facing or Operational role within FX. Experience working in a dealer support/trade support environment is beneficial. Someone who is honest, flexible and committed. You will be situated on the trading floor, in a fast-paced environment, and exposed and expected to work under pressure at times. Must possess excellent communication skills. Knowledge of a foreign language is beneficial, particularly Spanish or Italian. You will need to be computer literate with strong knowledge of excel, outlook and other Microsoft products. You should be prepared for hard work, change and new ideas and keen to learn and develop your professional career here at Corpay.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Notice to Recruitment Agencies and Search Firms

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Transparency & Compliance Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable. Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.