Client Services SVP - Private Assets

The Citco Group Limited; Dublin; On-site; EUR 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working arrangements

Accommodations available upon request

Training and education support

Job summary

The Citco Group Limited is seeking a Senior Vice President in Client Services to drive service excellence for a private equity client portfolio. You will shape client service strategy, build relationships at the C-suite level, and lead cross-functional teams to deliver high-quality outcomes with a focus on growth and risk management.

You will oversee service delivery, reporting, and governance, while mentoring teams to sustain performance and client satisfaction in a dynamic, global environment.

Qualifications

• 12+ years of private equity experience in fund administration or related environments.
• Proven experience leading and developing teams with a track record of high performance.
• Ability to manage complex client relationships with professionalism, empathy and clarity.
• Sound understanding of risk management principles in fund services.
• Proactive, growth-oriented mindset with ability to identify opportunities.
• Excellent communication skills across client, team and leadership levels.

Responsibilities

• Lead and implement a client service programme delivering high-quality experiences for key clients.
• Build trusted relationships with C-suite stakeholders and senior decision-makers.
• Establish, manage and monitor client service level agreements with meaningful reporting.
• Participate in client calls and oversee reporting delivery with accuracy and timeliness.
• Act as a senior escalation point for complex client issues and drive solutions.
• Identify and pursue opportunities for growth across the business line.
• Oversee accounts receivable for the client portfolio and support fee collection.
• Lead cross-functional projects and contribute to governance and risk initiatives.
• Provide monthly reporting on operational risk, project status and developments.
• Develop and coach team members to ensure effective departmental operations.

Skills

Leadership

Strategic thinking

Client service

Communication

People management

Education

Bachelor's or Master's in Accounting

Tools

CRM software

Job description

JOB DESCRIPTION

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With around $3 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

About Citco

JOB DESCRIPTION

Citco is a global leader with staff across 80 offices worldwide. With around $3 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

As a Senior Vice President in Client Services, you will be the driving force behind exceptional service delivery for a portfolio of key private equity clients. You will shape and lead the client service strategy, build lasting relationships at the most senior levels, and ensure our clients consistently experience the quality and reliability Citco is known for. This is a role for someone who thrives at the intersection of client partnership, operational leadership, and business growth.

About The Team & Business Line

Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Responsibilities

What You'll Be Doing

Client Relationship & Service Excellence

• Lead and implement a client service programme that sets clear standards and delivers a consistently high-quality experience for key clients
• Build and maintain trusted relationships with C-suite stakeholders and key decision-makers, visiting clients regularly to understand their priorities and evaluate service quality
• Establish, manage and monitor client service level agreements, supported by meaningful management information and KPI reporting for internal and external stakeholders
• Participate in client calls and oversee reporting delivery, ensuring accuracy and timeliness in line with agreed requirements
• Act as a senior escalation point for complex client issues, guiding resolution with a calm, solutions-focused approach

Business Development & Growth

• Identify and pursue new opportunities for growth across the business line
• Oversee accounts receivable for the client portfolio and support the timely collection of fees
• Contribute to business development pitches and presentations for both prospective and existing clients

Operational, Change & Risk Oversight

• Monitor service levels, profitability, and resourcing across the business line, proactively addressing any negative trends
• Establish and maintain a Risk Management Framework, including quality control reviews and continuous risk assessment of funds under administration
• Provide monthly reporting on operational risk, key developments, and project status
• Record a clear view of client health and risk through the CRM and relevant reporting processes
• Lead a proactive response to regulatory and industry changes, driving relevant initiatives across Citco Fund Services

People & Leadership

• Manage, develop, and support team members to ensure the effective running of the department
• Participate in the review of departmental procedures and policies, and support the team in adhering to them
• Contribute to and lead cross-functional projects as the business continues to grow and evolve

Qualifications

What We're Looking For

You Are a Confident, Collaborative Leader Who Brings Both Strategic Thinking And Hands-on Client Focus. You Are Comfortable Engaging At The Most Senior Levels While Also Supporting Your Team's Day-to-day Success. You Bring

• 12+ years of private equity experience gained within a fund administrator, private equity fund or closely related environments
• Proven experience leading and developing teams, with a track record of building high-performing, engaged groups
• The ability to manage complex client relationships with professionalism, empathy, and clarity
• A sound understanding of risk management principles and how to apply them in a fund services context
• A proactive, growth-oriented mindset with the ability to identify opportunities and act on them
• Excellent communication skills - you can adapt your style whether you're presenting to a client, mentoring a team member, or navigating a complex issue

Experience & Qualifications

• Degree-level education (bachelor's or master's) in Accounting or a related field
• Significant experience in financial services, ideally within fund accounting, operations, or a related discipline
• Demonstrated experience managing and developing teams at a senior level
• Familiarity with private assets fund structures is a must
• Strong risk awareness and experience working within governance or compliance frameworks

Ways of Working

In this role, you will operate with a high degree of autonomy while remaining closely connected to clients, delivery teams and senior leadership. You will collaborate across Fund Accounting, Operations, Financial Statements, Tax, Investor Relations, Integration and Sales. Your decisions will be informed, commercially aware and client-centred, and you will be expected to provide visible leadership through complex issues, change and growth.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.