Client Services Lead — Digital-First Team Growth

Arachas Corporate Brokers Ltd; Waterford; Hybrid; EUR 50,000 - 65,000; Full time

Job summary

Arachas Corporate Brokers Ltd in Waterford seeks a proactive Team Leader to guide a growing Client Services unit in a fast-paced, changing environment. You will motivate staff, manage workloads, and drive a customer-first culture.

You will implement a digital-first approach, ensure compliance, provide regular performance updates, and build cross-department collaboration as the business evolves. CIP qualified leadership and strong communication skills are essential.

Qualifications

• Proven ability to lead and develop a team.
• Excellent communication and stakeholder management.
• Ability to prioritise workloads and adapt to evolving change.
• Structured time and resource management skills.

Responsibilities

• Lead and manage the Client Services team to deliver high-quality customer outcomes.
• Drive a digital-first approach and support adoption of new digital platforms.
• Provide weekly activity and performance updates to division management.
• Ensure compliance with internal controls and audit requirements.
• Foster cross-department collaboration and maintain data in people management systems.

Skills

Team leadership

Communication

Adapt to change

Organisation

Customer-first mindset

Education

CIP Qualified

Job description

Arachas Corporate Brokers Ltd in Waterford seeks a proactive Team Leader to guide a growing Client Services unit in a fast-paced, changing environment. You will motivate staff, manage workloads, and drive a customer-first culture.

You will implement a digital-first approach, ensure compliance, provide regular performance updates, and build cross-department collaboration as the business evolves. CIP qualified leadership and strong communication skills are essential.