Client Service Manager - Vice President

Aumni; Dublin; On-site; EUR 150,000 - 210,000; Full time

Job summary

J.P. Morgan is seeking a Fund Accounting Manager - Vice President in Dublin to lead a diverse team, interpret client needs, and drive operational excellence. You will oversee NAV calculations, client relationships, and strategic process improvements to deliver best-in-class service.

The role emphasizes stakeholder influence, automation, and collaboration with cross-functional teams to mitigate risk and enhance client outcomes.

Qualifications

• Proven expertise in Fund Accounting products and NAV calculation.
• Ability to manage multiple stakeholders and build strong relationships.
• Experience in strategic planning and process automation to improve operations.
• Advanced client relationship management and issue resolution capabilities.

Responsibilities

• Lead the Fund Accounting service delivery team and manage client inquiries and transactions.
• Develop strategic plans to enhance operating models and drive efficiency.
• Identify trends and craft innovative solutions for client needs and tech advances.
• Foster strong relationships with internal stakeholders and clients.

Skills

Fund Accounting

NAV calculation

Stakeholder management

Process automation

Client relationships

Tools

Banking software

Data analytics tools

Job description

Join our team and make a significant impact on our Fund Accounting team at JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in Fund Accounting and client relationship management. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.

As a Fund Accounting Manager - Vice President within JPMorganChase, you will manage a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. You will drive operational efficiency through strategic planning and process automation. Your skills in stakeholder influence will foster strong relationships.

Job responsibilities

• Lead the Fund Accounting service delivery team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your client relationship skills and Fund Accounting product knowledge to ensure client satisfaction.
• Develop and implement strategic plans to enhance operating models , leveraging your proficiency in strategic planning and process automation to drive operational efficiency.
• Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.

• Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.

Required qualifications, capabilities, and skills

• Proven expertise in Fund Accounting products and NAV calculation.
• Ability to manager multiple stakeholders and build strong relationships both internally and externally.
• Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.
• Advanced skills in client relationship management, with experience in resolving complex client issues and complaints.

• Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service.

Preferred qualifications, capabilities, and skills

• Extensive experience in Fund Accounting, with strong leadership and team management skills to inspire high performance.
• Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations.
• Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences.
• Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions.
• Experience in mentoring team members and leading projects to achieve client and business goals.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead a Fund Accounting service delivery team to deliver exceptional experiences and drive operational excellence.