Client Service Manager - Vice President

JPMorgan Chase & Co.; Dublin; On-site; EUR 120,000 - 190,000; Full time

Job summary

JPMorganChase in Dublin is seeking a Fund Accounting Manager - Vice President to lead a diverse team delivering high-quality client service. You will interpret client needs, manage transactions, and drive initiatives in NAV calculation and fund operations.

You will shape the operating models through strategic planning, automation, and strong stakeholder engagement to improve efficiency and mitigate risk in client delivery.

Qualifications

• Proven expertise in Fund Accounting products and NAV calculation.
• Ability to manage multiple stakeholders and build strong relationships both internally and externally.
• Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.
• Advanced skills in client relationship management, with experience in resolving complex client issues and complaints.
• Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service.

Responsibilities

• Lead the Fund Accounting service delivery team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your client relationship skills and Fund Accounting product knowledge to ensure client satisfaction.
• Develop and implement strategic plans to enhance operating models, leveraging your proficiency in strategic planning and process automation to drive operational efficiency.
• Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.
• Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.

Skills

Fund accounting expertise

Relationship management

Strategic planning

Process automation

Digital literacy

Stakeholder influence

Client relationship management

Education

Bachelor's degree in Finance or Accounting

Tools

NAV calculation software

Banking software

Data analytics tools

Job description

Join our team and make a significant impact on our Fund Accounting team at JPMorganChase. You’ll have the opportunity to grow your career while leveraging your skills in Fund Accounting and client relationship management. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm’s operational efficiency and risk mitigation strategies.

As a Fund Accounting Manager - Vice President within JPMorganChase, you will manage a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. You will drive operational efficiency through strategic planning and process automation. Your skills in stakeholder influence will foster strong relationships.

Job responsibilities

• Lead the Fund Accounting service delivery team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your client relationship skills and Fund Accounting product knowledge to ensure client satisfaction.
• Develop and implement strategic plans to enhance operating models , leveraging your proficiency in strategic planning and process automation to drive operational efficiency.
• Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.

• Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.

Required qualifications, capabilities, and skills

• Proven expertise in Fund Accounting products and NAV calculation.
• Ability to manager multiple stakeholders and build strong relationships both internally and externally.
• Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.
• Advanced skills in client relationship management, with experience in resolving complex client issues and complaints.

• Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service.

Preferred qualifications, capabilities, and skills

• Extensive experience in Fund Accounting, with strong leadership and team management skills to inspire high performance.
• Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations.
• Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences.
• Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions.
• Experience in mentoring team members and leading projects to achieve client and business goals.