Client Operations - Jr Analyst - Client Security&Fraud Prevention

Interactive Brokers; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Interactive Brokers Ireland Limited is hiring a Client Security and Fraud Prevention Analyst I to proactively handle client inquiries, verify identities, and escalate security-related issues. You will monitor fraud trends and contribute to prevention training while collaborating with global teams.

The role requires 2+ years in information/fraud prevention, a STEM degree, and proficiency with Windows/macOS and common office tools. Local Dublin office-based position with daily client interactions.

Qualifications

• 2+ years' experience in information or fraud prevention.
• BSc in STEM areas.
• Proficient in Windows and/or macOS and basic office applications.
• Knowledge of security concepts; additional languages desirable.

Responsibilities

• Handle proactive callbacks for client inquiries with verification via verbal or video methods.
• Escalate client inquiries about IBKR's security system via tickets.
• Perform problem management with focus on security protocols and practices.
• Track fraud cases and trends; assist in creating training materials.

Skills

Analytical

Organized

Communication

Client interaction

Rapport building

Adaptability

App navigation

Education

BSc in STEM fields

Tools

Windows

macOS

Job description

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.

Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.

Interactive Brokers Ireland Limited (\"IBIE\") is part of the wider Interactive Brokers Group, servicing over 2.5 million clients in more than 200 countries & territories. We are based in Dublin 1 with over 120 employees of the wider 2900+ global headcount. Our innovative products allow our clients access to 160 global markets in as many as 26 currencies. Our mission is to create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools.

Client Security and Fraud prevention Analyst I

Your Responsibilities

Proactive handling of client exceptional inquiries via callbacks - verbal and video client verification

Handling escalations of client inquiries about IBKR's security system via tickets.

Problem management with a focus on security protocols and practices.

Handling escalations of suspicious client activity or behavior to Senior SFP Analysts.

Proactive tracking of fraud cases and trends realized.

Creation of on-the-job training and fraud awareness material.

Qualifications And Experience

2+ years' experience in an information or fraud prevention role.

BSc in STEM areas (Science, Technology, Engineering and Mathematics).

Proficient in Windows and/or macOS computer systems and basic office applications.

Maintain up-to-date knowledge of the security industry as it relates to IBKR, including:

Social engineering

Fraud Schemes

Mobile Security

Information Security

Additional Languages are desirable

Required Skills

Analytical approach to problem-solving.

Organized, practical, good attention to detail.

Excellent communication (spoken and written) and interpersonal skills

Ability to engage and maintain a conversation with clients

Ability to build rapport, handle objections and actively steer communications to collect required information and assist.

Ability to learn and adapt to new information and technology platforms

Navigating multiple computer applications while interacting with clients.