Client Experience & Revenue Growth Specialist

The Aesthetics Magazine; Cork; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Training

Annual leave

Uncapped commission

Staff discount

Job summary

The Thérapie Clinic Wilton in Cork is seeking a Clinic Coordinator to ensure an exceptional client journey, support client satisfaction, drive revenue goals and sales performance in a fast-growing aesthetic medical clinic.

You will manage bookings, stock, and upsell opportunities while maintaining clinic standards. The role offers continuous training, uncapped commissions, staff discounts, and a supportive team culture.

Qualifications

• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.
• Drive and convert consultations with upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check-in/out journey for every client.
• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

Skills

Client experience

Customer service

Communication skills

Interpersonal skills

Analytical thinking

Problem solving

Education

Beauty Therapist qualification

Job description

The Thérapie Clinic Wilton in Cork is seeking a Clinic Coordinator to ensure an exceptional client journey, support client satisfaction, drive revenue goals and sales performance in a fast-growing aesthetic medical clinic.

You will manage bookings, stock, and upsell opportunities while maintaining clinic standards. The role offers continuous training, uncapped commissions, staff discounts, and a supportive team culture.