Client Experience and Sales Specialist – Wilton, Cork

The Aesthetics Magazine; Cork; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Training

Annual leave

Uncapped commission

Staff discount

Job summary

The Thérapie Clinic Wilton in Cork is seeking a Clinic Coordinator to ensure an exceptional client journey, support client satisfaction, drive revenue goals and sales performance in a fast-growing aesthetic medical clinic.

You will manage bookings, stock, and upsell opportunities while maintaining clinic standards. The role offers continuous training, uncapped commissions, staff discounts, and a supportive team culture.

Qualifications

• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.
• Drive and convert consultations with upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check-in/out journey for every client.
• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

Skills

Client experience

Customer service

Communication skills

Interpersonal skills

Analytical thinking

Problem solving

Education

Beauty Therapist qualification

Job description

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Client Experience and Sales Specialist – Wilton, Cork

Full-time On-site

Therapie Clinic cork Salary: -

Role Overview

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Coordinator in our Wilton, Cork Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications And Skills

Qualified Beauty Therapist

• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.

Benefits & Perks

• continuous training and development
• annual leave
• uncapped commission
• staff discount
• many more wonderful benefits

Job Details

• Seniority Level
• Employment Type
• Full-time
• Work Mode
• On-site
• Reference ID
• Posted On

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