Client Coordinator - Cork

Comfort Homecare; Carrigtwohill; On-site; EUR 30,000 - 42,000; Full time

Job summary

Comfort Homecare, Ireland's largest family-operated private homecare company, is seeking a Client Coordinator for our Cork Office at Fota Business Park. You will coordinate client services, manage rosters, and liaise with families, carers, and medical partners to ensure outstanding care.

This role requires strong communication, organizational skills, and a proactive, solution-focused approach. Occasional weekend shifts and solid Office experience with MS Office are preferred.

Qualifications

• Communication excellence across diverse audiences.
• Ability to juggle priorities and maintain meticulous records.
• Solution-focused problem solving in care coordination.
• Proficiency with Microsoft Office Suite and related applications.

Responsibilities

• Schedule Management: Organize client care rosters and adapt as needed.
• Liaison: Act as the main contact between clients, families, care staff, and healthcare partners.
• Client Relations: Address questions and requests with supportive guidance.
• Documentation: Maintain accurate client files and personalized care plans.
• Standards Monitoring: Ensure care delivery remains at high standards.
• Office Support: Support data management, filing, and reporting.

Skills

Communication Excellence

Organizational Strength

Solution-Focused

Technical Proficiency

Tools

Microsoft Office Suite

Job description

Comfort Homecare, Ireland's largest family-operated private homecare company, is dedicated to providing exceptional care for older adults and people with disabilities.

We're more than a service provider - we deliver compassionate, person-centred care that honours each client's individuality. Our purpose is clear: to put tenderness back into homecare. We recognize how vital it is for people to feel safe and comfortable in their own homes, and we're committed to creating environments where our clients can truly flourish.

Following sustained growth, we're recruiting a Client Coordinator for our Cork Office Fota Business Park.

What We're Looking For:

• One Touch software experience (advantageous)
• Office administration background
• Willingness to work occasional weekend shifts as part of our collaborative team rota

About the Role:

As Client Coordinator, you'll be central to ensuring our clients receive outstanding care through effective service coordination, schedule management, and clear communication across clients, care teams, and healthcare partners. You'll maintain comprehensive records, respond to queries, and support various administrative functions.

Core Responsibilities:

• Schedule Management: Organizing client care rosters, ensuring adequate coverage, and adapting schedules when circumstances change
• Liaison Work: Serving as the key contact point between clients, families, care staff, and medical professionals
• Client Relations: Managing client questions, concerns, and requests while offering helpful support and direction
• Documentation: Keeping precise, current client files, records, and personalized care plans
• Standards Monitoring: Overseeing care delivery to ensure we consistently maintain excellence
• Office Support: Contributing to data management, filing systems, report preparation, and general administrative operations

Essential Skills and Background:

• Communication Excellence: Outstanding verbal and written communication abilities across diverse audiences
• Organizational Strength: Proven capability to juggle competing priorities, manage workload effectively, and maintain meticulous records
• Solution-Focused: Skilled at evaluating situations, identifying challenges, and delivering practical solutions
• Technical Proficiency: Comfortable with Microsoft Office Suite (Word, Excel, Outlook) and related applications
• Healthcare Knowledge: Previous experience in healthcare environments or supporting people requiring care is preferred

About Comfort Homecare:

Established in 2021 by Dara Shortt - an acclaimed healthcare leader honoured as 'Local Businesswoman of the Year 2023' and awarded 'Business All-Star Accreditation 2025' - Comfort Homecare has expanded to over 300 dedicated team members nationally while preserving our welcoming, family-centred ethos.

We're continuously seeking caring, empathetic professionals to support our vision to "restore tenderness to homecare." We understand how crucial homecare is in maintaining wellbeing, independence, and the irreplaceable comfort of home surrounded by family.

Comfort Homecare is distinguished for providing personalized, premium-quality care while fostering an environment where every colleague feels valued, supported, and appreciated.

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