Client Account Manager (Dublin)

Carne Group; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

Carne Group in Dublin is seeking an experienced funds professional to join its Client Relationship Management team. You will manage and enhance the client experience across multiple jurisdictions and fund structures, acting as a trusted partner to clients and internal stakeholders on service delivery and governance.

The role offers exposure to a diverse international client base, opportunities to lead strategic engagements, and collaboration with Onboarding, Risk Monitoring, Sales & Product

Qualifications

• 5–7 years’ experience in the global funds industry.
• Strong exposure to regulated fund structures (e.g., UCITS, AIFs) in Ireland.
• Proven client-facing relationship or service management experience.
• Ability to lead strategic client engagements and resolve complex queries.
• Solid understanding of fund governance and regulatory frameworks.
• Experience in Depositary, Investment Management Ops, or Regulatory Reporting is desirable.

Responsibilities

• Lead initiatives to enhance client experience and ensure high-quality service across touchpoints.
• Build and maintain trusted client relationships through proactive engagement and meetings.
• Monitor industry and regulatory developments and advise clients on impacts.
• Resolve client issues promptly and escalate when needed.
• Deliver clear reporting with meaningful commentary for Management Company/Board.
• Represent the firm at Fund Board meetings and escalate relevant matters.
• Address persistent service issues by identifying gaps and proposing improvements.
• Collaborate with Onboarding, Risk Monitoring, Sales & Product Development, and Operations.
• Contribute to strategic planning for Client Service Management and productivity.

Skills

Client relationship management

Regulatory knowledge

Stakeholder management

Microsoft 365

Communication

Education

IMC, CFA, ACCA or equivalent

Tools

Microsoft 365

Job description

We have an exciting opportunity for an experienced funds professional to join our Client Relationship Management team, supporting clients across multiple jurisdictions and fund structures.

This role is based in Carne Group’s Dublin office and works closely with our Global Management Companies and broader asset servicing environment.

As a Client Relationship Manager, you will be responsible for managing and enhancing the overall client experience, acting as a trusted partner to both clients and internal stakeholders. You will oversee service delivery, performance management, and issue resolution, while driving consistent, high-quality outcomes across a complex, multi-jurisdictional client base.

At Carne, you will gain exposure to a diverse international client base and complex fund structures, with opportunities to develop your career within a growing global organisation and a highly collaborative team environment.

What are the minimum requirements you need for the role?

• 5–7 years’ experience in the global funds industry
• Strong exposure to one or more regulated fund structures, such as:
  • Ireland (UCITS, AIFs)
• Proven experience in a client-facing relationship or service management role, managing multiple clients
• Demonstrated ability to lead strategic client engagements, resolve complex queries, and drive service excellence
• Solid understanding of fund governance, regulatory frameworks, and industry best practice across one or more jurisdictions
• Experience in one or more of the following areas is highly desirable:
  • Depositary Services
  • Investment Management Operations
  • Compliance, Risk, or Regulatory Reporting
• Proficiency in Microsoft 365
• A recognised professional qualification (e.g. IMC, CFA, ACCA or equivalent) or relevant third-level degree

What is your role and your responsibilities?

• Lead initiatives to enhance client experience, ensuring consistent, high-quality service across all touchpoints.
• Build and maintain trusted client relationships through timely responses and proactive engagement, including scheduled service calls, onsite visits, and participation in client meetings.
• Monitor industry and regulatory developments, advising clients on potential impacts and supporting necessary adjustments.
• Resolve client issues promptly, escalating to senior management when appropriate.
• Deliver clear, insightful reporting, combining data with meaningful commentary for Management Company / Board reporting
• Represent the firm at Fund Board meetings, presenting key activities and escalating relevant matters.
• Address persistent service issues by challenging delegates, identifying gaps, proposing solutions, and guiding improvements through constructive dialogue.
• Collaborate with internal teams—including Onboarding, Risk Monitoring, Sales & Product Development, and Operations—to align on client and industry requirements.
• Contribute to strategic planning for Client Service Management, driving initiatives that enhance client experience and improve productivity.

What Competencies do you require?

Client-centric focus: Motivated by customer-facing environments, understanding their needs, and providing a good service.

Effective Communication: Communicates effectively, engaging with others in a warm and professional manner.

Drive and Motivation: Highly motivated and driven, able to focus on what needs to be achieved and enthuses others to do this.

Quality: Motivated to produce accurate, quality, and timely work output.

Adaptability: Adapts approach and responds effectively to different situations, people and new opportunities.

Strategic Focus (Problem-Solving): Thinks strategically, thrives on innovation, considers the wider picture to identify new approaches to enhance business impact

Resilience: Works well managing competing priorities, bounces back quickly from setbacks in a positive and constructive manner.

Learning Mindset: Curiosity to learn and understand key factors, new techniques or technologies affecting their work.

Planning and organising: Organises and plans work effectively, ensuring delivery to quality and timescales in the short and longer term.

Who is Carne Group?

Carne Group has established itself in the funds industry with $2tn in AUM supported by 600+ staff and four regulated management companies. Together with a large team of industry specialists, Carne serves more than 650+ traditional and alternative asset management clients from key fund jurisdictions and financial hubs including Ireland, Luxembourg, Zurich, Lisbon, London, New York, Cayman and Channel Islands.

Excellence and innovation are central to Carne’s work and we are committed to attracting and retaining the best talent to deliver an unrivalled service to our clients. Whilst working with Carne, you will be provided with opportunities to develop your skills and experience by working in a dynamic, innovative, and multicultural environment where exciting careers are built.

We love hearing from anyone who is enthusiastic about changing the asset management industry. Not sure if you meet all the requirements? Let us decide! Research shows that members of other under-represented groups tend not apply to jobs when they think they may not meet every qualification, when in fact, they do! At Carne we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.