Centre Manager

LeisureWorld Cork; Cork; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Family membership

Golf discount

Swimming lessons discount

Kids camps discount

Free parking

Employee lunches

Staff social events

Bonus day (Good Friday)

Cycle to work

PRSA pension

Health & Wellness policy

Career development

Job summary

LeisureWorld is seeking a Centre Manager for two Cork sites (LeisureWorld Bishopstown & LeisureWorld Churchfield). The role oversees daily operations, staff management and customer safety, with a 39-hour week and a €42,000 annual salary.

You will lead an on-site team, ensure facilities are safe, clean and well-staffed, and escalate issues to the Operations Manager as needed. Applicants must have rights to work in Ireland.

Responsibilities

• Run LeisureWorld site safely and professionally on a day-to-day basis.
• Lead Duty Managers, Shift Supervisors, Department Supervisors and the wider site team.
• Ensure the building is safe, clean, staffed and ready for customers.
• Escalate significant issues to the Operations Manager.
• Set priorities and move staff or resources to meet operating needs.
• Maintain rosters to match site demand and customer flow.

Job description

Job Description – Centre Manager

LeisureWorld have an exciting opportunity for an experienced Centre Manager to join our team.

• Pay: €42,000.00 per year
• Full time positions required, 39 hours p/w
• Location - LW Group (LeisureWorld Bishopstown & LeisureWorld Churchfield)(we are looking for two candidates)

Key Responsibilities:

The Centre Manager is responsible for running one LeisureWorld site safely and professionally day to day. You are the main site manager for normal operations. You are responsible for keeping the building safe, organised, clean, properly staffed and ready for customers. You lead Duty Managers, Shift Supervisors, Department Supervisors, and the wider site team, deal with problems early, manage staff performance and make practical decisions within your authority. You report to the Operations Manager and know when a significant safety, people, financial or operational issue needs to be escalated.

Your goal is to make sure your site runs safely, smoothly and consistently. That means:

• Customers feel welcome, safe and respected.
• Staff know what they are doing and what standard is expected.
• The building is clean, organised, staffed and ready for use.
• Health and safety procedures are followed.
• People and performance issues are dealt with properly.
• Incidents and complaints are followed through.
• Rosters and staffing match the needs of the site.
• Problems are escalated before they become bigger issues.

You will work with:

• Operations Manager
• Duty Managers
• Department Supervisors
• Shift Supervisors and managers across the LeisureWorld sites
• Reception Team
• Lifeguards and Swim Teachers
• Gym Team
• Cleaning and Support staff
• Customers, parents, guardians, contractors and members of the public

You will:

• Act as the day-to-day operational lead for your assigned site.
• Make sure management cover, opening, operating and closing arrangements are in place.
• Check that the building is safe, clean, staffed and ready for customers. Keep an eye on busyareas, queues, pool use, gym use, lessons, clubs and changing rooms.
• Set priorities and move staff or resources when the operation needs it.
• Make practical site-level decisions within your role and authority.
• Follow up problems and make sure agreed actions are completed.
• Escalate significant or unresolved issues to the Operations Manager.

Ideal Candidate:

• Experience in leisure or retail an advantage.
• A proven track record of leading and motivating a team.
• A passion for delivering customer experience above and beyond customers’ expectations.
• Excellent communication and interpersonal skills.
• Enthusiastic & self-motivated.
• Dedicated and Hardworking.
• Flexibility and availability

Benefits:

• Family Membership for you and your family – Max numbers apply
• Reduced golf fees at Mahon Golf Course
• 50% Discount on Kids Swimming Lessons for the child allocated to your family membership (when applicable)
• 50% Discount on Kids camps (when applicable)
• Pitch Bookings are Free off Peak / Free Peak if not in use by Customer
• Career promotions – opportunities to be promoted within the company
• Development courses to aid career progression
• Save money with our cycle to work scheme applicable after 1-year full employment.
• Plan for your future with access to the companies PRSA Pension scheme
• Health & Wellness Policy
• Free Parking with the exception of St Peters
• Employee ‘Thank you’ lunches
• Employee Social events
• Additional bonus day (Good Friday)

Further Information

Issued by the HR Department at LW Management

Applicants must have the legal right to live and work in Ireland.