Cash Services Operative

Brink's; Dublin; On-site; EUR 70,000 - 110,000; Full time

Job summary

Brink's in Ireland is seeking an Operations Manager to oversee resources, workflows and cost control to meet contractual obligations. You will lead a team, liaise with the Branch Manager, and ensure profitability and security across the department.

The role requires strong interpersonal skills, a proven track record in customer relationship management, and experience in a union environment. You will drive continuous improvement, monitor performance, and maintain Health & Safety standards.

Qualifications

• People management experience essential.
• Clear, fluent communication and strong interpersonal skills.
• Ability to build strong, constructive relationships.
• Excellent analytical capabilities and strong IT skills.
• Experience in a union environment.
• Proven experience in customer relationship management (CRM).

Responsibilities

• Manage department budgets in liaison with Branch Manager, including headcount.
• Improve efficiency, manage change and optimize resources.
• Set and monitor team and individual objectives.
• Recruit, train and develop employees; address needs.
• Ensure SOPs and security procedures are followed; monitor performance.
• Provide timely management information on department performance.

Skills

People management

Communication skills

Relationship building

Analytical skills

IT skills

Union experience

CRM experience

Job description

Main Purpose of Job:

To manage the Operations resources and work processes cost-effectively and efficiently to ensure contractual obligations to customers are met, and to continually monitor and improve all department’s profitability, security and performance.

• People Management experience essential
• Must communicate clearly and fluently possessing strong interpersonal skills.
• Must be capable of building strong and constructive relationships.
• Should possess excellent analytical capabilities and have strong IT capabilities.
• Experienced within a Union Environment.
• Proven experience in Customer Relationship Management

Key Tasks

• Manage and monitor the departmental budgets in conjunction with the Branch Manager, including headcount.
• Work with Branch Manager to improve the efficiency and effectiveness of the department and manage change where necessary, optimizing resources to meet operational needs.
• Focus on continuous improvement and productivity
• Liaising with customers to ensure the company’s customer care policy is maintained.
• Set & monitor team and individual objectives.
• Contribute to the recruitment, training and development of employees, ensuring needs are recognized and met.
• Manage and enhance performance of team members, ensuring a clear focus on SOP’s and Security procedures.
• Contribute to the implementation of the Company’s Health & Safety policy.
• Promote and maintain an effective and harmonious working environment.
• Authorize department’s timesheets and leave applications
• Provide accurate & timely management information regarding the department’s performance, ensuring the systems are updated and maintained.
• Communicate with employees to give and receive information by Branch meetings and/or staff briefings.

Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.