Business Support Liaison (BSL) Analyst

UnitedHealth Group; Dublin; On-site; EUR 42,000 - 64,000; Full time

Job summary

Optum, part of UnitedHealth Group, seeks a Business Support Liaison (BSL) Analyst to support technology operations across Ireland and the UK. You will handle onboarding, hardware lifecycle management, procurement coordination, and asset governance to ensure employees have the technology and support needed.

The role requires IT support, asset management, and stakeholder management skills with the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Proven experience in IT support, asset management, workplace technology, or related functions.
• Demonstrated solid organizational and stakeholder management skills.
• Proven experience supporting hardware procurement and inventory management processes.
• Demonstrated knowledge of Microsoft 365 applications and collaboration technologies.
• Proven ability to manage multiple priorities within fast-paced environments.
• Demonstrated solid problem-solving and customer service skills.

Responsibilities

• Support hardware asset lifecycle, including procurement, deployment, refresh, recovery, and disposal
• Support new hire onboarding and employee technology requests
• Coordinate hardware and software procurement activities
• Maintain inventory accuracy and asset compliance
• Manage equipment liaison, shipping, and returns
• Support meeting room technologies and workplace collaboration tools
• Partner with vendors, Procurement, Facilities, and IT teams
• Assist with software asset management and licensing activities
• Support office moves, expansion projects, and workplace technology deployments

Skills

IT support

Asset management

Workplace technology

Stakeholder management

Hardware procurement

Microsoft 365

Prioritization

Customer service

Tools

Microsoft 365

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly motivated Business Support Liaison (BSL) Analyst to support technology operations across Ireland and the UK. This role is responsible for employee onboarding, hardware lifecycle management, procurement coordination, workplace technology support, and asset governance.

The successful candidate will play a key role in ensuring employees have the technology, equipment, and support needed to remain productive while contributing to workplace.

What you’ll do:

• Support hardware asset lifecycle, including procurement, deployment, refresh, recovery, and disposal
• Support new hire onboarding and employee technology requests
• Coordinate hardware and software procurement activities
• Maintain inventory accuracy and asset compliance
• Manage equipment liaison, shipping, and returns
• Support meeting room technologies and workplace collaboration tools
• Partner with vendors, Procurement, Facilities, and IT teams
• Assist with software asset management and licensing activities
• Support office moves, expansion projects, and workplace technology deployments

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

What you will bring:

If you don't meet every single requirement, don't let that hold you back - we're just as excited about potential as we are about qualifications and experience, and you could be exactly who we're looking for.

• Proven experience in IT support, asset management, workplace technology, or related functions
• Demonstrated solid organizational and stakeholder management skills
• Proven experience supporting hardware procurement and inventory management processes
• Demonstrated knowledge of Microsoft 365 applications and collaboration technologies
• Proven ability to manage multiple priorities within fast-paced environments
• Demonstrated solid problem-solving and customer service skills

Other useful skills and experience include:

• Demonstrated proactive and customer-focused approach to service delivery
• Demonstrated attention to detail and ownership mindset
• Proven ability to work independently and make informed decisions
• Proven experience collaborating with cross-functional teams and external vendors
• Demonstrated interest in workplace technology, audio-visual solutions, and employee experience initiatives

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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