Business Support Administrator - Snap HQ, IFSC, Dublin 1

Snap Ireland; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Company Pension

Bike to work

TaxSaver salary savings

Job summary

Snap Ireland invites applications for a Business Support Administrator at Snap HQ, IFSC, Dublin 1. The role provides essential administrative support across finance, operations, compliance and general business activities to ensure smooth day-to-day operations.

Based onsite, you will report to the General Manager and work with a small, dedicated team to manage invoicing, supplier payments, ISO documentation and filing, while maintaining high standards of accuracy and confidentiality.

Qualifications

• Candidate must be numerically literate with strong Excel and reporting experience.
• Experience using finance and accounting systems, particularly Xero, is an advantage.
• An Accounts Technician qualification, or similar relevant finance qualification, would be a significant advantage.

Responsibilities

• Ensure all customer invoices are sent out on time and tracked.
• Process supplier invoices and reconcile purchase orders.
• Upload supplier invoices into the accounting system.
• Reconcile invoices and supplier statements.
• Process customer refunds.
• Manage debtor collections and resolve debtor queries.
• Issue remittance advices.
• Support credit control activities, including following up on outstanding invoices and payments as required.

Skills

Excel reporting

Numerical literacy

Bank reconciliation

Xero

Education

Accounts Technician qualification

Tools

Accounting systems

Job description

Business Support Administrator - Snap HQ, IFSC, Dublin 1 (Onsite)

Office Location: Snap HQ – IFSC, Dublin 1 (Onsite)

Hours of Work: 8:30am – 5pm (with 30 minutes lunch). Monday to Friday.

Reporting to: General Manager

Salary Range: Dependent on experience

Additional Benefits: CompanyPension.

Bike2work & TaxSaver travel schemes available.

The Company:

Snap is a leading print and essential marketing/promotion services partner in Ireland.

It was founded in 1984 and today employs c100 staff across 17 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern and innovative way, enabling them to grow their business. Working with Irish SME’s, multinational companies and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions.

The Office:

Snap IFSC HQ is located circa 150 metres from Connolly Train Station & All major orbital bus routes on Custom House Quay. It is also just 50 metres from the Red Luas Line at Georges Dock. We have a super team of circa 20 rockstars operating here across Production, Design, Operations, Marketing, Sales & Customer Service.

The Role:

The Business Support Administrator plays a key role in supporting the General Manager and wider team in the day-to-day running of the centre. The role is responsible for providing administrative support across finance, operations, compliance and general business support, ensuring the business operates efficiently and all processes are completed accurately and on time.

This is a varied role requiring a highly organised individual who can manage multiple priorities, maintain a high level of accuracy and build strong working relationships across all areas of the business. The successful candidate will take ownership of key administrative processes, support the management team and contribute to the smooth and efficient operation of the centre while maintaining excellent standards of quality, compliance and customer service.

About the role

Key Responsibilities:

Finance Administration

• Ensure all customer invoices are sent out on time and tracked.
• Process supplier invoices and reconcile purchase orders.
• Upload supplier invoices into the accounting system.
• Reconcile invoices and supplier statements.
• Process customer refunds.
• Manage debtor collections and resolve debtor queries.
• Issue remittance advices.
• Support credit control activities, including following up on outstanding invoices and payments as required.

Operations Administration

• Provide administrative support for production meetings, including preparing documentation and recording actions where required.
• Produce operational reports from Print Logic and other business systems.
• Coordinate courier bookings, deliveries and shipping documentation.
• Prepare delivery dockets and courier labels.
• Maintain organised operational documentation and filing systems.
• Order and manage office supplies and stationery.
• Assist with facilities and office administration.

Quality, Health & Safety & Compliance

• Assist with maintaining ISO documentation and support the Management team with internal and external audits.
• Ensure Quality Improvement Reports (QIRs) are maintained and monitored.
• Maintain document control systems and company records.

Business Support

• Provide administrative support to the General Manager and wider management team.
• Coordinate meetings, Zoom links and meeting documentation where required.
• Support customer account administration.
• Support CSR team with knowledge-based queries.
• Act as an overflow during busy periods (where possible)
• Provide administrative support across other Snap company-owned centres where required, including during periods of annual leave, absence or increased business demand.

Key Attributes

• Highly organised with exceptional attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Strong planning, organisational and time management skills.
• Excellent communication and interpersonal skills.
• A proactive problem solver with a positive, can-do attitude.
• Flexible and adaptable, with a willingness to support different areas of the business.
• Professional, trustworthy and able to handle confidential information appropriately.
• Committed to delivering high standards of accuracy and customer service.

Key Requirements:

• Minimum of three years' experience in an administration, operations support, finance administration or business support role.
• Experience in the Print industry [Design, Promotional Products, Signage, Events, Marketing materials] is an advantage but not essential.
• Experience using finance and accounting systems, particularly Xero, is an advantage but not essential.
• An Accounts Technician qualification, or similar relevant finance qualification, would be a significant advantage.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent communication skills, professional phone manner and customer focus are essential.
• Excellent written and verbal communication skills.
• Strong understanding and ability to ensure standards and processes of Quality [ISO standard], Health, Safety and Environment are upheld.
• Proficient in the use of Microsoft Office suites.
• A strong educational background, fluent in English and a clean driving license.
• Desire to learn/take feedback.

Please note: This job description is intended to outline the main duties and responsibilities of the role. It is not an exhaustive list, and the successful candidate may be required to undertake other duties that are reasonably requested and commensurate with the level of the role to meet the needs of the business.

About the company

THIS IS SNAP

The Snap Group is agroup of marketing service centres. Webring your marketing plans, events, facilities and sales collateral to life with a 360 service that includes print, design, signage, promotional products and digital content. All under one roof. That's right, there's more to Snap than print and more to print than paper.

One of Ireland’s best-known brands, Snap has built a nationwide franchise of 17 territories for more than a quarter of a century. We are backed by a global brand, ISO: 9001 Certification and an award-winning history.

Required Criteria

• Candidate must be numerically literate, with excel & reporting experience
• Candidate must have a minimum of 10 years work experience, preferably in a fast paced office environment

Skills you'll need

• Managerial Statistics
• Bank reconciliation
• Attention to detail