Business Services Coordinator

F. Hoffmann-La Roche AG; Dublin; On-site; EUR 37,000 - 57,000; Full time

Job summary

Roche Ireland in Citywest (Dublin) seeks a Finance & Business Operations professional to provide executive support, front-of-house management, and cross-functional operations across Finance, Supply Chain, Quality and Procurement.

The role requires a diploma/degree and 3–5 years’ experience in a similar role, with a strong emphasis on calendar management, stakeholder liaison, and process standardisation.

Qualifications

• Ideally educated to diploma or degree level.
• 3–5 years experience in a similar role.

Responsibilities

• Front-of-house management and executive support.
• Manage the General Manager’s calendar and meetings.
• Coordinate senior-level meetings and Town Halls.
• Oversee front-of-house operations and visitor experience.
• Serve as first point of contact for inquiries and route them to the right teams.
• Liaise with Roche Digital Technologies, People & Culture, Finance and other teams to support day-to-day operations.
• Maintain Finance & Business Operations intranet page and update information.
• Support Procurement Manager with supplier selection, RFPs and PO processes.
• Maintain procurement contracts and preferred-supplier lists.
• Assist with company car fleet documentation.
• Coordinate facilities operations and vendor activities.
• Support Disease Area Squads with events and vendor coordination.
• Track and report work-package progress.
• Create templates and processes for standardisation across squads.
• Promote consistent use of mandatory tools, including Techsuite.
• Arrange meetings and planning sessions; provide planning support.
• Share best practices with colleagues supporting other squads.

Skills

Calendar management

Executive support

Front-of-house

Procurement support

Vendor management

Cross-functional collaboration

MS Windows

Google Suite

Education

Diploma or degree level

Tools

Concur

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position About Roche:

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. We believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.

About the Role:

Roche Products (Ireland) Limited is the sales & marketing arm in Ireland of the pharmaceutical division of Roche. We market and sell prescription medicines across a range of therapeutic areas including oncology, neurology, ophthalmology, rheumatology and spinal muscular atrophy. We are an agile organisation that brings together great people who are passionate about innovation, and who thrive in dynamic, cross-functional, and purposeful teams. These teams work together to deliver outstanding value to our business, patients, and customers. This role is working within the Finance & Business Operations team which includes Finance, Supply Chain, Quality, Procurement, Business Support and Administration. The team provides support across the business and you will be working with multiple stakeholders. In this role you require a broad set of skills in communication, interpersonal relationships, managing a diverse workload and an ability to manage your time effectively. Comfortable working both as a part of a team as well as on your own initiative, you will have proven organisational capability & high levels of personal effectiveness. You will be a self starte, have a flexible and adaptable approach to work and will be experienced working across the MS Windows and Google platforms. The role will be based in our office in Citywest in Dublin.

Salary: 36605.00 - 57150.00 Euro Annually

Hours per week: 35

What you could be working on:

You will ensure operational excellence by delivering seamless front-of-house management, comprehensive executive support, and efficient facility and procurement services. This central liaison role maintains rigorous compliance and process consistency, empowering leadership and cross-functional teams to achieve their business objectives.

You work will include the following:

• Validating employee expenses via Concur, both credit card and cash expenses – checking coding, mileage claims, etc.
• Managing and optimising the General Manager’s complex calendar, prioritising sensitive and time-critical meetings
• Coordinating logistics for senior-level meetings, board meetings and Town Halls
• Managing front-of-house office operations, acting as the primary point of contact for all site visitors to ensure a professional workplace experience and executive-level standards
• Acting as the first point of contact for incoming inquiries, directing calls and correspondence to appropriate teams to maintain efficient cross-functional workflows
• Liaising with RDT (Roche Digital Technologies), P&C (People & Culture), Finance and other teams to coordinate and support day-to-day business operations
• Maintain the Finance & Business Operations intranet page and update information in consultation with relevant stakeholders
• Supporting the Procurement Manager with supplier selection, including Requests for PO, tender processes and the subsequent management of appointed suppliers
• Maintaining procurement contracts, raising purchase orders as required and managing preferred-supplier lists
• Supporting the Procurement Manager in sourcing Company cars and maintain comprehensive documentation for the Company car fleet
• Supporting the day-to-day operation of facilities and coordinating related vendor and contractor activities
• Providing support to the Disease Area Squads to include; Organising events ranging from conferences to product launches, including vendor coordination
• Supporting stakeholder and customer engagement activities as directed by the Squad Lead
• Tracking and reporting on work-package progress
• Creating templates and processes to support standardisation across squads
• Supporting the consistent use of mandatory tools, including Techsuite
• Arranging meetings and planning sessions, including Reviews, Retrospectives, Planning and Connect sessions
• Sharing best practices with colleagues supporting other squads

Essential Qualifications:

The ideal candidate will ideally be educated to diploma or degree level and have 3-5 years experience in a similar role.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.

Roche is an Equal Opportunity Employer.