Business, Process & Systems Analyst

Morgan McKinley; Limerick; On-site; EUR 60,000 - 75,000; Full time

Job summary

Our client, a high-growth international contractor, seeks a Business Systems & Process Analyst to bridge operations and technology in finance and operations. You will provide hands-on support across core platforms, troubleshoot data issues, and drive continuous process improvement and testing.

Responsibilities include user support, vendor collaboration, process mapping, and assisting with system rollouts. Degree and ERP exposure are required, with advantageous Dynamics 365 / SAP Concur

Qualifications

• Degree or equivalent practical experience in Business Information Systems, Finance, Computer Science, or related field.
• Experience supporting or administering enterprise applications (ERP, expense management, or workforce operations).
• Strong analytical mindset with ability to investigate root causes across data flows and processes.
• Ability to translate technical concepts for non-technical business users.

Responsibilities

• Deliver Tier 1/2 support across core enterprise systems (finance, travel & expenses, and workforce management).
• Collaborate with vendors to troubleshoot data, access, and system bottlenecks to resolution.
• Map current-state and future-state workflows to identify standardisation and automation opportunities.
• Support system changes, upgrades, and UAT through to post-implementation adoption.

Skills

Analytical mindset

Clear communication

Problem solving

Education

Degree in Business Information Systems or Finance or CS

Tools

ERP systems

Expense management tools

Workforce management tools

Job description

Our client is an established, high-growth international contractor delivering complex, mission-critical infrastructure across Europe. Operating across high-value sectors such as life sciences, technology, and energy, they offer an innovative, collaborative environment with significant career development opportunities.

The Role

Reporting to the Business Systems Manager, the Business Systems & Process Analyst will act as a key liaison between business operations and enterprise technology. You will provide hands-on system and user support across core finance and operational platforms, troubleshoot process and data issues, and play an active role in continuous process improvement, testing, and new system rollouts.

Key Responsibilities

• Application & User Support: Deliver Tier 1/2 support across core enterprise systems (finance, travel & expenses, and workforce management), managing access, configuration, and user queries.

• Vendor & Escalation Management: Collaborate with internal departments and third-party software vendors to troubleshoot technical, data, and access bottlenecks through to resolution.

• Process Improvement & Documentation: Map current-state and future-state workflows to identify opportunities for standardisation, automation, and user training.

• Testing & Project Delivery: Support system changes, upgrades, and enhancements by writing test scenarios, coordinating User Acceptance Testing (UAT), and assisting with post-implementation adoption.

Key Requirements

• Background: Degree or equivalent practical experience in Business Information Systems, Finance, Computer Science, or a related field.

• Systems Experience: Prior exposure to supporting or administering enterprise applications (ERP, expense management, or workforce operations tools).

• Problem Solving: Strong analytical mindset with the ability to investigate root causes across data flows and cross-functional processes.

• Communication: Clear, confident communication skills with the ability to translate technical concepts for non-technical business users.

• Advantageous (Not Essential): Exposure to Dynamics 365 Business Central / construction-focused ERP solutions, or travel/expense management tools (such as SAP Concur or equivalents).