Branch Operations Manager

FRS Recruitment; Leinster; On-site; EUR 65,000 - 90,000; Full time

Job summary

FRS Recruitment is seeking a Branch Operations Manager to work alongside the Regional Sales Manager, delivering essential operational support across the distribution function. You will lead a team of six, drive efficiency, oversee order processing, service delivery, and supplier relationships while maintaining high service levels and strong financial controls within a water-technical products environment.

This role requires excellent organisational, problem-solving, and people management skills

Qualifications

• 3–5 years in an operations management role, preferably in distribution.
• Experience in water treatment, pumps or related technical products is advantageous.
• Proven ability to manage, develop and motivate a small team.
• Strong interpersonal and communication skills.
• Proficiency in ERP systems and Microsoft Office.
• Ability to troubleshoot operational challenges and implement practical solutions.

Responsibilities

• Oversee product handling, storage, and accounting.
• Manage Customer Service for order processing and service.
• Assist customers with product selection, quotations and inquiries.
• Coordinate with Regional Sales Manager to ensure product availability and after-sales support.
• Coordinate service repairs and maintenance to ensure timely service.
• Oversee invoices, credit control, and debt collection.
• Monitor financial performance and contribute to planning and reporting.
• Manage relationships with suppliers, couriers, and service providers to maintain cost-effective supply chains.
• Lead and develop a team of six; provide training and coaching.
• Identify and implement process improvements.

Skills

Operations management

People management

Problem-solving

Communication skills

Tools

ERP systems

Microsoft Office

Job description

The Branch Operations Manager will work alongside the Regional Sales Manager, providing essential operational support.

This is a leadership role that requires strong organisational, problem-solving, and people management skills to maintain high service levels and drive efficiency.

Key Responsibilities:

Operations Management

• Ensure all products, parts, and materials are properly handled, stored, and accounted for.
• Manage Customer Service function ensuring excellent customer service and seamless order processing.
• Assist customers with product selection, quotations and technical inquiries.
• Work closely with the Regional Sales Manager and sales team to ensure product availability and after-sales support.
• Coordinate service repairs and maintenance to deliver high-quality, timely service.

Administrative Management

• Oversee invoices, credit control, and debt collection, ensuring timely payments and accurate financial records.
• Monitor financial performance and contribute to operational planning and reporting.
• Manage relationships with suppliers, couriers, and service providers to maintain cost-effective and reliable supply chains.

Team Leadership & Process Improvement

• Lead and support a team of six, fostering a positive, high-performance work environment.
• Provide training, coaching, and development opportunities to enhance team capabilities.
• Identify and implement process improvements to streamline operations and enhance efficiency.

Requirements:

• Minimum 3-5 years in an operations management role, ideally within a distribution environment.
• Experience in water treatment, pumps, or related technical products is a strong advantage.
• Proven ability to manage, develop, and motivate a small team.
• Strong interpersonal and communication skills
• Proficiency in ERP systems and Microsoft Office.
• Ability to troubleshoot operational challenges and implement practical solutions