Box Office & Sales Manager

NATIONAL CONCERT HALL; Dublin; On-site; EUR 60,000 - 77,000; Full time

Job summary

National Concert Hall in Dublin is seeking a Box Office and Sales Manager on a permanent full-time basis. This leadership role will guide the box office and customer service team, oversee ticketing operations for more than 1,000 events annually, and ensure an outstanding audience experience across all touchpoints.

Reporting to the Head of Marketing & Communications, the successful candidate will drive ticket sales, manage ticketing and CRM systems, maintain robust financial controls, and build

Qualifications

• Minimum of 3 years in a management role, ideally in a box office or retail environment.
• Extensive knowledge of box office IT systems and customer service workflows.
• Excellent communications skills and experience in people management.

Responsibilities

• Lead the Box Office and customer service team to deliver outstanding service across all channels.
• Oversee ticketing operations for more than 1,000 events annually and manage on-sale processes.
• Develop and monitor CRM data, reporting and audience insights to drive sales growth.
• Maintain robust financial controls and governance for box office activities.

Skills

Box Office leadership

Team management

Customer service

Sales and revenue growth

CRM systems

Data management

Education

Box Office management experience

Tools

AudienceView

CRM systems

Job description

The National Concert Hall is seeking appoint a Box Office and Sales Manager on a permanent full time basis.This key leadership role is responsible for leading the Box Office and customer service team, overseeing ticketing operations for more than 1,000 events annually, and delivering an outstanding audience experience across all customer touchpoints. Reporting to the Head of Marketing & Communications, the successful candidate will drive ticket sales and revenue growth, lead the management and development of ticketing and CRM systems, ensure robust financial and operational controls, and build strong relationships with colleagues, promoters, resident companies and stakeholders. This is an exciting opportunity for a proactive leader with strong people management skills, extensive ticketing systems experience, and a passion for delivering excellence in customer service and live performance.

The Role

Key responsibilities

The role of Box Office & Sales Manager is a key position within the NCH and will be responsible for, but not limited to:

Leadership and Team Management

• Deputy Box Office Manager
• Box Office Supervisor
• Finance Supervisor
• Box Office administrator
• Customer Service Agents
• Lead, motivate and develop a high-performing customer-focused team, promoting a culture of excellence, accountability and continuous improvement.
• Manage recruitment, induction, performance management, staff development and succession planning in accordance with NCH policies and employment legislation.
• Develop and monitor team objectives and performance targets through regular one-to-one meetings and reviews.
• Ensure appropriate staffing levels through effective workforce planning and rostering.
• Identify training and development needs and implement ongoing coaching and professional development programmes for the team.
• Promote effective communication within the team and across the wider organisation.

Customer Experience and Visitor Services

Lead the delivery of an outstanding customer experience across all Box Office channels, including in-person, telephone, email and online interactions.

• Ensure that all customer enquiries, feedback and complaints are managed professionally, efficiently and consistently.
• Liaise closely with the Digital Marketing team on customer comments and feedback
• Continuously review and improve the customer journey, identifying opportunities to enhance visitor satisfaction and service delivery.
• Manage customer communications relating to event changes, postponements or cancellations, ensuring timely, accurate and customer-focused responses.
• Act as a key point of contact for promoters, hirers and visiting organisations, providing expert ticketing and sales support.
• Work closely with Front of House and other customer-facing teams to ensure a seamless audience experience.

Sales and Commercial Performance

Maximise ticket sales and revenue across all events through effective sales strategies, pricing initiatives and yield management techniques.

• Develop sales forecasts, revenue projections and performance reports to inform decision-making and support organisational objectives.
• Monitor sales trends and audience behaviour, recommending actions to optimise revenue opportunities.
• Work collaboratively with Programming, Marketing and Development teams to support ticket sales growth and audience development initiatives.
• Advise on ticket pricing, promotional offers, bundles and subscription packages to maximise attendance and income, particularly important for all NCH promoted events.
• Maintain strong working relationships with external promoters and hirers, ensuring a proactive and commercially focused service.

Ticketing Systems, CRM and Data Management

Lead the administration, development and optimisation of the AudienceView ticketing and CRM system.

• Ensure the effective setup, maintenance and operation of all ticketing events, onsales, presales, seating plans and online booking functionality.
• Work closely with the ICT team and system providers to maximise system capabilities and identify opportunities for innovation and process improvement.
• Ensure the integrity, accuracy and security of customer data and ticketing records.
• Oversee the management of the NCH customer database, ensuring compliance with GDPR and data protection requirements.
• Develop reporting and analytical capabilities to support audience insight, sales growth and organisational decision-making.
• Promote best practice in CRM, customer segmentation and audience engagement.

Financial Management and Governance

Maintain robust financial controls and cash management procedures across all Box Office operations.

• Oversee ticketing income reconciliation, reporting and financial administration, ensuring accuracy and accountability at all times.
• Contribute to departmental budgeting, forecasting and financial planning processes.
• Monitor operational expenditure and ensure efficient use of resources.
• Ensure compliance with all relevant financial procedures, organisational policies and statutory requirements

Operational Excellence

Oversee the day-to-day operation of the Box Office to ensure efficient and effective service delivery.

• Ensure all event information, ticketing configurations and customer-facing content are accurate and available within agreed timelines.
• Produce regular sales, performance and audience reports for senior management and other stakeholders.
• Review and enhance policies, procedures and workflows to improve efficiency, reduce risk and strengthen service delivery.
• Stay informed of developments and best practice within the ticketing, sales and customer service sectors, identifying opportunities for innovation within NCH.
• Maintain a thorough understanding of all NCH programmes, events and activities to support informed customer engagement and sales performance.

Stakeholder Engagement

Build strong working relationships with internal departments, including Programming, Marketing & Communications, Development, Finance, Front of House, ICT and Human Resources.

• Liaise effectively with resident companies, external promoters, hirers and partner organisations to ensure the successful delivery of events.
• Work closely with key strategic partners on ticketing, sales planning and customer service initiatives where required.
• Collaborate with the Development team to manage ticket allocation requirements for sponsors, donors, corporate partners and other stakeholders.
• Work closely with the Development team to maximise the service experience for Friends of NCH

Organisational Requirements

The postholder will:

Uphold and promote the National Concert Hall's values and commitment to excellence in customer service.

• Contribute positively to the achievement of NCH strategic objectives.
• Utilise digital systems and technologies effectively to support operational and administrative requirements.
• Maintain confidentiality and exercise discretion in relation to commercially sensitive, financial and personal information.
• Comply with all relevant policies, procedures, legal obligations and governance requirements.
• Undertake other duties appropriate to the level of the post as may reasonably be required

The Person

Essential Requirements

The successful candidate must demonstrate evidence of:

A minimum of 3 years' experience in a management role, ideally in a box office or retail environment.

• Extensive knowledge of Box Office lT systems
• Excellent communications skills
• A team player with significant experience in staff management
• Strong interpersonal and negotiating skills, with proven experience of engaging, influencing, building and sustaining relationships.
• A strong commitment to the ethos, principles and values of the NCH.

Personal Qualities

The successful candidate will be:

A confident and inclusive leader.

• Highly organised, proactive and solutions focused.
• Collaborative, approachable and able to build positive relationships across a diverse range of stakeholders.
• Adaptable and resilient, particularly in managing the challenges associated with the NCH redevelopment.

This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be subject to review in the light of new structures or the changing needs of the NCH.

Capability Framework

Candidates should demonstrate the ability to carry out successfully the duties of the role, as well as the behaviours, skills and knowledge required at Higher Executive Officer (HEO) grade. The capability framework for HEO grade is available on www.publicjobs.ie

Salary

The Higher Executive Officer (PPC) salary scale applies to this role (rates effective from 1st June 2026) as follows: €60,029 - €61,785 - €63,537 - €65,286 - €67,044 - €68,792 - €70,547 - €73,077* - €76,546**

* After 3 years / **After 6 years satisfactory service at the maximum.

Entry will be at the first point of the scale - €60,029 per annum

Closing Date for applications is 5pm, Friday 13th November 2026. Applications will not be accepted after the closing date/time.

At NCH we are proud to be an inclusive, equal opportunity workplace. We are committed to equal employment opportunities regardless of Gender, Civil Status, Family Status, Sexual Orientation, Religion, Age, Disability, Race, Membership of the Traveller Community or any other characteristic protected by the Equality Acts. We are committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, or have any questions regarding building access, please contact us on [phone]

Bainisteoir Oifig na dTicead agus Diolachain

Ta an Ceolaras Naisiunta ag iarraidh Bainisteoir Oifig na dTicead agus Diolachain a cheapadh ar bhonn buan lanaimseartha. Priomhrol ceannaireachta e seo ata freagrach as an bhfoireann ata freagrach as Oifig na dTicead agus as seirbhis do chustaimeiri a stiuradh, maoirseacht a dheanamh ar oibriochtai ticeadaithe i ndail le breis is 1,000 imeacht in aghaidh na bliana, agus eispeireas den scoth a sholathar don lucht feachana ag gach pointe teagmhala. Ag tuairisciu do Cheann na Margaiochta agus na Cumarsaide, spreagfaidh an t-iarrthoir a n-eireoidh leis no lei fas ar dhiolachain ticeid agus ar ioncam, stiurfaidh bainistiu agus forbairt na gcoras ticeadaithe agus CRM, cinnteoidh rialuithe laidre airgeadais agus oibriochtula, agus cothoidh caidreamh laidir le comhghleacaithe, le tionscnoiri, le comhlachtai conaitheacha agus le pairtithe leasmhara. Deis spreaguil e seo do cheannaire reamhghniomhach a bhfuil scileanna laidre bainistiochta daoine aige no aici, taithi fhairsing ar chorais ticeadaithe, agus paisean do sharmhaitheas a sholathar i seirbhis do chustaimeiri agus i dtaibhleiriu beo.

An Rol

Priomhfhreagrachtai

Is priomhphost sa Cheolaras e rol Bhainisteoir Oifig na dTicead agus Diolachain agus beidh an te a n-eireoidh leis no lei freagrach as na curaimi seo a leanas, ach gan a bheith teoranta doibh:

Ceannaireacht agus Bainistiocht Foirne

Ceannaireacht straiteiseach agus bainistiocht oibriochtuil a sholathar d'fhoireann Oifig na dTicead, lena n-airitear:

Leasbhainisteoir Oifig na dTicead

Maoirseoir Oifig na dTicead

Maoirseoir Airgeadais

Riarthoir Oifig na dTicead

Gniomhairi Seirbhise do Chustaimeiri

Foireann ardfheidhmiochta ata dirhtear an gcustaimeir a stiuradh, a spreagadh agus a fhorbairt, agus cultur sarmhaitheasa, cuntasachta agus feabhsuchain leanúin a chothu ag an am ceanna.

Earcaiocht, ionduchtu, bainistiocht feidhmiochta, forbairt foirne agus pleanail comharbais a bhainistiu de reir bheartais an Cheolaras Naisiunta agus na reachtaiochta fostaiochta.

Cuspoiri foirne agus spriocanna feidhmiochta a fhorbairt agus monatoireacht a dheanamh orthu tri chrúinnice duine le duine agus athbhreithnithe rialta.

An lucht saothair a phleanail agus a sceidealu go heifeachtach chun leibheil chui solathair foirne a chinntiu.

Riachtanais oiliuna agus forbartha a aithint agus clair leannacha choitseala agus forbartha gairmiúla a chur i bhfeidhm don fhoireann.

Cumarsaid eifeachtach a chur chun cinn laistigh den fhoireann agus ar fud na heagraiochta i gcoitinne.

Eispeireas Custaimeiri agus Seirbhisi do Chuairteoiri

Ceannas a ghlacadh ar eispeireas den scoth a sholathar do chustaimeiri ar gach caineal de chuid Oifig na dTicead, lena n-airitear idirghniomhaiochtai aghaidh ar aghaidh, ar an teileafon, trid an riomhphost agus ar line.

A chinntiu go laimhseailtear gach fiosruchan, aiseolas agus gearan o chustaimeiri go gairmuil eifeachtuil comhsheasmhach.

Idirchaidreamh dluth a dheanamh leis an bhfoireann Margaiochta Digiti maidir le trachtanna agus aiseolas o chustaimeiri

Aistear an chustaimeara a athbhreithniu agus a fheabhsu go leanunach, ag aithint deiseanna chun sastacht cuairteoiri agus solathar seirbhise a fheabhsu.

Cumarsaid le custaimeiri a bainistiu ar athruithe ar imeachtai, le hiarchur no le cealu imeachtai a bhainistiu, ag cinntiu freagrai trathula, cruinne ata dirhtear ar an gcustaimeir.

Feidhmiu mar phriomhphointe teagmhala do thionscnairi, d'fhruilitheoiri agus d'eagraiochtai cuairte, ag solathar tacaiochta saineolai maidir le ticeadu agus diolachain.

Oibriu go dluth leis an bhfoireann failteachais agus le foirne eile a bhionn ag deileail le custaimeiri chun eispeireas saoraideach a chinntiu don lucht feachana.

Diolachain agus Feidhmiocht Trachtala

Diolachain ticeid agus ioncam a uasmheadu ar fud gach imeachta tri straiteisi eifeachtacha diolachain, tionscnaimh phraghsala agus teicnici bainistiochta toraidh.

Reamhaisneisi diolachain, reamh-mheastachain ioncaim agus tuarascalacha feidhmiochta a fhorbairt chun cinnteoireacht a threoru agus tacu le cuspoiri na heagraiochta.

Monatoireacht a dheanamh ar threochtai diolachain agus ar iompar an lucht feachana, ag moladh gniomhartha chun deiseanna ioncaim a bharrfheabhsu.

Oibriu i gcomhar leis na foirne Clareagraithe, Margaiochta agus Forbartha chun tacu le fas ar dhiolachain ticeid agus le tionscnaimh forbartha lucht feachana.

Comhairle a chur ar fail maidir le praghsail ticead, tairiscinti cur chun cinn, beartain agus pacaisti sintiuis chun freastal agus ioncam a uasmheadu, rud ata thar a bheith tabhachtach do gach imeacht a chuireann an Ceolaras Naisiunta chun cinn.

Caidrimh oibre laidre a choinneail le tionscnoiri agus fruilitheoiri seachtracha, ag cinntiu seirbhis reamhghniomhach ata dirhtear ar chursai trachtala.

Corais Ticeadaithe, CRM agus Bainistiu Sonrai

Riarachan, forbairt agus barrfheabhsu choras ticeadaithe agus CRM AudienceView a stiuradh.

A chinntiu go ndeantar gach imeacht ticeadaithe, gach diolachan ginearalta, gach reamhdhiolachan, gach plean suiochain agus an fheidhmiulacht airithinti ar line a shocru, a chothabhail agus a chothu i.eibheachtach.

Oibriu go dluth leis an bhfoireann TFC agus le solathraithe corais chun cumais na gcoras a uasmheadu agus deiseanna nualaiochta agus feabhsuchain proiseas a aithint.

Slaine, cruinneas agus slandail sonrai custaimeiri agus taifead ticeadaithe a chinntiu.

Maoirseacht a dheanamh ar bhainistiu bhunachar sonrai custaimeiri an Cheolaras Naisiunta, ag cinntiu comhlionadh RGCS agus riachtanas cosanta sonrai.

Cumais tuairiscithe agus anailise a fhorbairt chun tacu le leargas ar an lucht feachana, le fas diolachan agus le cinnteoireacht na heagraiochta.

Dea-chleachtas a chur chun cinn maidir le CRM, deighilt custaimeiri agus rannphairtiocht an lucht feachana.

Bainistiocht Airgeadais agus Rialachas

Rialuithe laidre airgeadais agus nosanna imeachta bainistiochta airgid thirim a choinneail ar fud oibriochtai uile Oifig na dTicead.

Maoirseacht a dheanamh ar reiteach ioncaim ticeadaithe, ar thuairisciu agus ar riarachan airgeadais, ag cinntiu cruinnis agus cuntasachta i gconai.

Cur le proisis bhuiseadaithe, reamhaisneise agus pleanala airgeadais na roinne.

Monatoireacht a dheanamh ar chaiteachas oibriochtuil agus usaid eifeachtuil acmhainni a chinntiu.

Comhlionadh gach nos imeachta airgeadais abhartha, beartas eagraiochtuil agus riachtanas reachtuil a chinntiu

Sarmhaitheas Oibriochtuil

Maoirseacht a dheanamh ar oibriu laethuil Oifig na dTicead chun solathar seirbhise eifeachtuil agus eiceacht a chinntiu.

A chinntiu go bhfuil an fhaisneis uile faoi imeachtai, na cumraiochtai ticeadaithe uile agus an t-abhar uile ata dirhtear ar chustaimeiri cruinn, agus go gcuirtear ar fail iad de reir amlinte comhaontaithe.

Tuarascalacha rialta ar dhiolachain, ar fheidhmiocht agus ar an lucht feachana a ullmhu don lucht ardbhainistiochta agus do phairtithe leasmhara eile.

Beartais, nosanna imeachta agus sreafai oibre a athbhreithniu agus a fheabhsu chun eifeachtulacht a mheadu, riosca a laghdu agus solathar seirbhise a neartu.

Fanacht ar an eolas faoi fhorbairti agus faoi dhea-chleachtas in earnalacha an ticeadaithe, na ndiolachan agus na seirbhise do chustaimeiri, ag aithint deiseanna nualaiochta laistigh den Cheolaras Naisiunta.

Tuiscint chuimsitheach a choinneál ...

Tuarastal

Beidh feidhm ag scala tuarastail an Ardoifigh Feidhmiúcháin (RPP) (ratai eifeachtacha on 1 Meitheamh 2026) mar seo a leanas: €60,029 - €61,785 - €63,537 - €65,286 - €67,044 - €68,792 - €70,547 - €73,0771 - €76,5462

Tosoidh an te a cheapfar ar chead phointe an scala pa - €60,029 in aghaidh na bliana

Is e 5pm, De hAoine, an 13 Samhain 2026 an spriocdhata le haghaidh iarratas. Ni ghlacfar le hiarratais ina dhiaidh sin.