Backend Customer Support Specialist

REVUP PROSERVICES PTE. LTD.; Dublin; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

REVUP PROSERVICES PTE. LTD. is seeking a detail-oriented Customer Service Executive to support backend operations. You will handle inquiries via email, live chat, and tickets, investigate issues and coordinate with internal teams to ensure timely resolutions.

The role emphasizes strong communication, problem-solving abilities, and the capacity to manage multiple cases while maintaining high service standards.

Qualifikationen

• Diploma or equivalent qualification required or advantageous.
• Previous experience in customer service or backend support is advantageous.
• Excellent written and verbal communication skills are essential.
• Detail-oriented with ability to manage multiple cases.
• Proficiency in Microsoft Office and internal systems.

Aufgaben

• Handle customer enquiries through email, live chat and ticketing platforms.
• Investigate account, booking, payment, promo, refunds and platform-related issues.
• Provide clear and timely updates to customers throughout the resolution process.
• Coordinate with Operations, Finance, Technology and other internal teams to resolve escalated cases.
• Escalate technical, payment, fraud or safety-related matters per procedures.
• Maintain complete case records, supporting documents and follow-up actions.
• Meet response-time, productivity, SLAs and quality standards.
• Identify recurring issues and provide feedback for process improvements.
• Maintain response templates, SOPs and internal knowledge resources.
• Perform other customer-service and operational duties as assigned.

Kenntnisse

Written communication

Verbal communication

Attention to detail

Multitasking

Customer focus

Ausbildung

Diploma or equivalent

Tools

MS Office

CRM systems

Internal systems

Jobbeschreibung

REVUP PROSERVICES PTE. LTD. is seeking a detail-oriented Customer Service Executive to support backend operations. You will handle inquiries via email, live chat, and tickets, investigate issues and coordinate with internal teams to ensure timely resolutions.

The role emphasizes strong communication, problem-solving abilities, and the capacity to manage multiple cases while maintaining high service standards.