Authorised Person

Datalec UK; Ireland; On-site; EUR 80,000 - 110,000; Full time

Job summary

Datalec Precision Installations (DPI) seeks an Authorised Person to lead and manage the Critical Environments team on the Data Centre contract, operating and maintaining the facility infrastructure to meet performance and contractual requirements.

You will mentor the team, maintain strong client relationships, and ensure KPI/SLA adherence while coordinating 24/7 operations, reports, and audits across DPI and subcontractors.

Qualifications

• Essential Skills and Experience listed in the ad.
• Provides leadership to a critical environment team and manages client relations.
• Experience with data centre or critical operations environments.
• Strong understanding of electrical and mechanical systems in data centres.
• Familiarity with CMMS and maintenance planning tools.
• Ability to manage escalations and emergency issues.
• Proven leadership and line-management abilities.
• Excellent communication and stakeholder influence skills.
• Ability to work outside normal hours in 24/7 operation contexts.
• Proficient IT skills including MS Office/Project/SharePoint.

Responsibilities

• Develop, mentor and manage the Critical Environments team on the contract.
• Manage professional relationships with client representatives at Data Centres.
• Lead post-incident reviews and communicate lessons learned.
• Deliver performance to meet KPI and SLA targets in the SOW.
• Oversee 24/7 Data Centre operations and maintenance.
• Prepare CE data for reports and meetings (MBR, QBR, reviews).
• Drive consistency in CE activities across DPI teams.
• Manage maintenance contracts and subcontractors within budget.
• Talent manage DPI employees with training and progression plans.
• Maintain confidentiality and compliance with data protection.

Skills

Critical facilities operations

Data Centre / Critical operations

Electrical & mechanical systems

CMMS knowledge

Escalation & emergency management

Leadership / Line management

Client relations

Communication & influencing

Calm under pressure / problem-solving

Work outside normal hours

Tools

CMMS

MS Project

SharePoint

MS Office

Job description

Datalec Precision Installations (DPI) is a leading provider of data centre design, supply, build, and managed services. We are committed to delivering seamless and integrated solutions for data centre operators worldwide. Our team is dedicated to maintaining high standards of service and excellence in every project we undertake.

We are seeking an Authorised Person (AP) to join the team. This role leads and manages the DPI Critical Environment team on the Data Centre contract to operate and maintain the critical facility infrastructure. The AP has full responsibility for all operational performance and technical and contractual requirements within the Data Centre.

Duties & Responsibilities

• Develop, mentor and manage the Critical Environments team on the contract.
• Manage and develop professional relationships with client representatives at your Data Centres to create a positive customer experience.
• Assist with Post-Incident and Root Cause Analysis reviews and communicate lessons learned to the client & DPI teams.
• To deliver a performance level which achieves and exceeds the KPI’s and SLA’s set down in the SOW.
• Willingness to work outside of normal hours e. Extended power tests
• Development and management of all operational procedures and Drills within your Data Centres.
• Responsible for the preparation of the CE data required for all reports and meetings for the Data Centres; these include Monthly DPI Contract reviews, MBR’s, QBR’s and any other reports as required.
• Drive for consistency in how CE activities are managed by aligning to CM’s across the wider business. Promote collaboration and co-operation of efforts from DPI CE teams at all levels.
• Audit the CE team’s efficiency and performance, develop efficiencies and innovations that benefit the client and DPI.
• Talent manage all DPI employees on the contract to ensure appropriate training plans, performance reviews and career progression are identified.
• Motivate and develop a successful team by setting achievable targets, promoting accountability and sharing of information, providing constructive feedback, encouraging new ideas and aligning priorities within the critical domain.
• Ensure Data Centre coverage is maintained for 24/7 operations as per SOW.
• Ensure Data Centre operations, business policies and processes are effectively communicated, implemented and adhered to at all times by all DPI staff within the contract.
• Ensure both the clients and DPI’s Quality, Health, Safety and Environment policies and processes are effectively implemented across both DPI and subcontractors’ activities.
• Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
• Manage all annual maintenance service contracts within budget and ensure all contracts are accurately captured in the financial forecasting and technical planning documentation for the Data Centres.
• Manage all subcontractors’ projects and break-fix repairs within the Data Centre. Ensure all accounts and documentation associated with these subcontractors are current and up to date.
• Carry out quarterly subcontractor reviews via DPI scorecards, providing continuous feedback to our suppliers to improve overall service delivery for the contract and ensure that all contractual obligations are met.
• Manage other tasks as directed by your senior management team.
• Represent the business, upholding our core values and behaviours with all internal and external customers, clients and third parties.s
• Maintain business and client confidentiality, adhering to applicable Data Protection regulations and Information Security Standards in line with company and group policies and procedures.

Essential Skills and Experience

• Experience in critical facilities operations required.
• Strong technical knowledge and background of Data Centre or Critical operations
• Detailed understanding and experience of the electrical and mechanical systems used in a Data Centre environment.
• Strong understanding of CMMS Computerised Maintenance Management Systems and tools.
• Experience of managing escalation and emergency issues.
• Strong leadership skills with proven Line Management experience.
• Ability to build strong relationships internally and externally, maintaining client relations and providing excellent service.
• Ability to effectively communicate and influence at all levels.
• Ability to remain calm under pressure, solution-driven with strong organisational and prioritisation skills.
• Proven analytical and problem-solving skills with the ability to make sound judgements.
• Willingness to work outside of normal hours to resolve issues in a 24/7 industry.
• Proficiency in IT including Microsoft Office and other business systems e.g. Microsoft Project, SharePoint.

About Datalec Precision Installations (DPI)

Datalec Precision Installations provides world-class, global data centre solutions, specialising in connectivity design, bespoke manufacturing, construction, and installation services. Supported by unmatched technical expertise, we offer consultancy, technical and critical cleaning, electronic security, and managed services to address every data centre need.